Henry Schein
Solution Consultant
Henry Schein, Seattle, Washington, us, 98127
This position is Remote
Job Summary
This position is responsible for providing advanced training and implementation of products that will improve the efficiency of a practice. Professional, timely and effective customer service expectations are met and/or always exceeded. Active participant, leader, and contributor to the achievement of individual, team, and department goals. The Practice Management Solutions Training Specialist will work closely with multiple teams both internally and externally.
What you will do
Design, implement, test, and document functionality based on customer business requirements and workflowsFacilitate requirements gathering and user story creationDevelop, design and propose solutions to meet technological and business needs of customers during an onboarding project.Collaborate with end users to identify needs and opportunities for improved data management and deliveryPresent complex technical information to non-technical audiencesSupport the development of technical, training, and business-related documentationProvide solution demonstrations to clients through the project implementationTrain customers and partnersWork with clients to identify and remediate issues and workflow risks earlyPrepare and provide client facing technical follow-up calls and documentationAssist and collaborate with teams on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the responseManage projects internally as well as externallyProvide reliable resolution of critical and high impact problems for customers
Qualifications
Must have:
Bachelor's Degree in Business Management or a related field or equivalent working experience8+ years of business, program management or customer service experienceUnderstanding of system implementation practicesGood decision making, analysis and problem-solving skills with ability to multi-taskGood verbal and written communication skillsGood interpersonal skillsStrong experience working with business systems and customer organizationsStrong experience presenting to customers face-to-faceExcellent product knowledge
The posted range for this position is $65,000-$75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
A great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full potential.Competitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.
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Job Summary
This position is responsible for providing advanced training and implementation of products that will improve the efficiency of a practice. Professional, timely and effective customer service expectations are met and/or always exceeded. Active participant, leader, and contributor to the achievement of individual, team, and department goals. The Practice Management Solutions Training Specialist will work closely with multiple teams both internally and externally.
What you will do
Design, implement, test, and document functionality based on customer business requirements and workflowsFacilitate requirements gathering and user story creationDevelop, design and propose solutions to meet technological and business needs of customers during an onboarding project.Collaborate with end users to identify needs and opportunities for improved data management and deliveryPresent complex technical information to non-technical audiencesSupport the development of technical, training, and business-related documentationProvide solution demonstrations to clients through the project implementationTrain customers and partnersWork with clients to identify and remediate issues and workflow risks earlyPrepare and provide client facing technical follow-up calls and documentationAssist and collaborate with teams on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the responseManage projects internally as well as externallyProvide reliable resolution of critical and high impact problems for customers
Qualifications
Must have:
Bachelor's Degree in Business Management or a related field or equivalent working experience8+ years of business, program management or customer service experienceUnderstanding of system implementation practicesGood decision making, analysis and problem-solving skills with ability to multi-taskGood verbal and written communication skillsGood interpersonal skillsStrong experience working with business systems and customer organizationsStrong experience presenting to customers face-to-faceExcellent product knowledge
The posted range for this position is $65,000-$75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.
What you get as a Henry Schein One Employee
A great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full potential.Competitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.
#J-18808-Ljbffr