Capital One
Content Design Lead (Consumer Card & Bank)
Capital One, San Francisco, California, United States, 94199
114 5th Ave (22114), United States of America, New York, New YorkContent Design Lead (Consumer Card & Bank)
We are currently seeking a
Content Designer
to join our Consumer Card and Bank team focused on Acquisition and Welcome Experiences. Our content designers work across the end-to-end user journey to help people find, apply for, and onboard to our products. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences.Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience.Advocating for the customer through human-centered design methods that ensure our products speak
their
language.Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy.Working with partners and teams across various geographies.Embracing and advocating for an experience mindset—this is as important to the work as the results.Discovery & Delivery
Conducting research, including usability and empathy studies, to help understand customer needs.Synthesizing research to define what information is needed throughout the end-to-end experience.Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.Creating new content experiences and guiding others in the process.Crafting copy that delivers clear, consistent, and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.Adhering to compliance requirements using natural language and content standards.Facilitating and participating in workshops with internal and external stakeholders to align with business needs.Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines.Basic Qualifications
At least 6 years of experience with journalism, content creation, UX writing, editorial, or information architecture disciplines.Preferred Qualifications
Experience with UX writing and strategy for cross-channel experiences.Experience working with a variety of business partners and delivering outcomes.Experience with working in an established design system.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location:New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design.San Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, Design.This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.com .
#J-18808-Ljbffr
We are currently seeking a
Content Designer
to join our Consumer Card and Bank team focused on Acquisition and Welcome Experiences. Our content designers work across the end-to-end user journey to help people find, apply for, and onboard to our products. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process.The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences.Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience.Advocating for the customer through human-centered design methods that ensure our products speak
their
language.Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy.Working with partners and teams across various geographies.Embracing and advocating for an experience mindset—this is as important to the work as the results.Discovery & Delivery
Conducting research, including usability and empathy studies, to help understand customer needs.Synthesizing research to define what information is needed throughout the end-to-end experience.Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.Creating new content experiences and guiding others in the process.Crafting copy that delivers clear, consistent, and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.Adhering to compliance requirements using natural language and content standards.Facilitating and participating in workshops with internal and external stakeholders to align with business needs.Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines.Basic Qualifications
At least 6 years of experience with journalism, content creation, UX writing, editorial, or information architecture disciplines.Preferred Qualifications
Experience with UX writing and strategy for cross-channel experiences.Experience working with a variety of business partners and delivering outcomes.Experience with working in an established design system.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location:New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design.San Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, Design.This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.com .
#J-18808-Ljbffr