Salesforce Marketing Cloud Specialist

Sep 09, 2024Salesforce Marketing Cloud SpecialistSalesforce ApplicationsFull Time80312BRJob SummaryUCSF is seeking an experienced Salesforce Marketing Cloud Specialist with a deep understanding of the Marketing Cloud platform and a proven ability to apply theory and put it into practice. This position will play a key role in the design, building, testing, and implementation of our patient and provider communications systems, using the latest technology from Salesforce, including Marketing Cloud, Data Cloud, Healthcloud and other applications.The successful candidate will offer broad job knowledge, an ability to independently perform the full range of responsibilities within the function, and a knack for analyzing diverse problems or issues. The successful candidate will work closely with other team members to support the Marketing Cloud platform and marketing email operations.If you are a seasoned professional with a deep understanding of Salesforce Marketing Cloud, and you're excited about leveraging technology to make a positive impact on clinical and business communications, we would love to hear from you!UCSF is committed to embracing diversity and fostering an inclusive environment. All qualified applicants are encouraged to apply, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $97,948 - $180,027 (Annual Rate).Department DescriptionClinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values.Required QualificationsBachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.Minimum of 3 years of experience working as a Marketing Cloud Email Specialist / Developer or a similar role.In-depth understanding and application of Salesforce Marketing Cloud technical skills, including technical configuration, AMP script, cloud pages, automation, journeys, email templates development, and platform configurations.Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system and email performance data, and produce substantive reports and analyses.Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.Preferred QualificationsExperience with synchronized data extensions.Salesforce Marketing Cloud Email Specialist certification.About UCSFAt UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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