MIND 24-7
Vice President, Revenue Cycle Management
MIND 24-7, Scottsdale, Arizona, us, 85261
Why MIND 24-7?
MIND 24-7 is an Arizona-based company that is fundamentally changing the delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 enhances the quality of patient care and reduces pressure on the mental health system, decreasing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with over 450 team members, the company has opened three facilities in the Greater Phoenix area and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.
The Vice President of Revenue Cycle Management (RCM) at MIND 24-7 is a crucial leadership role, reporting directly to the CFO. This strategic leader will be responsible for driving all RCM activities, ensuring that the function is aligned with the organization’s rapid growth and geographic expansion while supporting scalability and operational excellence.
In this role, the Vice President will build and lead a high-performing RCM team, providing strategic direction and hands-on leadership. This includes standardizing existing and new operations, employing industry best practices, and leveraging advanced technology to develop scalable, end-to-end revenue cycle processes.
The Team Member will be instrumental in creating and implementing clear operational, financial, and quality metrics, establishing strategic advantages that propel the organization forward. As a metrics-driven, goal-oriented, and collaborative problem solver, this leader will ensure that MIND 24-7’s RCM function is both efficient and adaptable, capable of meeting the demands of a growing and dynamic healthcare environment.
Essential Job Functions
Strategic Leadership:
Drive the strategic direction of Revenue Cycle Management (RCM) to align with organizational goals, ensuring that all processes and systems support scalability across multiple geographies and a growing organization.Payer Negotiation & Contracting:
Actively drive negotiations with payers to secure favorable contracts, optimize reimbursement rates, and maintain strong relationships with key stakeholders.Team Leadership & Development:
Serve as a hands-on leader, deeply involved in daily operations, mentoring and empowering the RCM team. Provide guidance and training to foster a culture of excellence and high performance.Scalability & Process Optimization:
Design, build, and implement standardized RCM processes and systems that can scale efficiently with organizational growth. Assess new markets and their unique dynamics from an RCM perspective, ensuring that the RCM team, technology, and overall function are strategically prepared to support expansion into diverse geographic and regulatory environments.Performance Metrics:
Enhance and employ key metrics to measure both group and individual performance. Regularly assess and refine KPIs to drive continuous improvement in revenue cycle operations.Regulatory Compliance & Quality Assurance:
Ensure that all RCM activities are compliant with federal, state, and payer-specific regulations. Maintain the highest quality standards in service delivery.Hands-On Operational Management:
Understand the intricacies of RCM operations, staying directly involved in resolving issues as they arise. Lead by example in tackling challenges and driving solutions.End-to-End RCM Oversight:
Oversee all aspects of the RCM process, including payer contracting, insurance authorization, verification and credentialing, claims submissions, denials, resubmissions, payment posting, and patient collections.Licensing & Credentialing:
Manage licensing and credentialing processes for clinical employees with a sense of urgency, ensuring compliance and timely approvals.Strategic Planning & Growth:
Engage in strategic planning to contribute to the organization’s growth and sustainability. Leverage revenue cycle initiatives and best practices to enhance overall financial performance.Stakeholder Communication:
Keep leadership informed of changes in healthcare regulations, reimbursement policies, and payer practices that could impact revenue cycle operations.Compliance & Contract Management:
Operate within the framework of federal and state regulations, as well as payer agreements and contracting guidelines, ensuring that all practices meet required standards.Supervisory Responsibilities
Direct Reports:
RCM Director / Manager, RCM Billing Specialist, RCM Specialist, and Credentialing TeamReporting Structure:
This position reports to the Chief Financial Officer.Education And Experience
Education:
Bachelor’s Degree required; advanced degree (MBA, MHA) preferred.Certifications:
Preference for candidates with relevant certifications such as Certified Revenue Cycle Executive (CRCE), Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Professional Biller (CPB), or other recognized certifications in RCM or medical billing.Experience:
Minimum of ten (10+) years of progressive leadership experience in healthcare revenue cycle management, with a strong preference for behavioral health experience.Leadership & Strategy:
Proven track record of building and leading high-performing RCM operations in a distributed, multi-site, multi-state environment, with demonstrated success in scaling operations.Technology & Innovation:
Experience in leveraging advanced technology to streamline and optimize revenue cycle processes, driving efficiency and scalability.Metrics & Best Practices:
In-depth understanding of revenue cycle metrics, best practices, and industry benchmarks. Familiarity with Arizona payors is a plus.Billing & Compliance Expertise:
Extensive experience with governmental and third-party payor billing, including conducting and managing compliance audits.Systems & Portals Knowledge:
Broad knowledge of various billing systems, payor portals, and their applications within a complex healthcare environment.Regulatory Knowledge:
Demonstrated expertise in federal, state, and local regulatory requirements related to healthcare billing, with a focus on maintaining compliance.Payer Relations:
Extensive experience working directly with diverse payor sets, including Managed Care Organizations (MCOs), government payors, and Medicaid-funded programs. Strong understanding and experience in payer contracting and negotiations.Communication & Team Leadership:
Ability to lead and drive results in a dispersed team environment, with excellent communication skills that foster collaboration across the organization.Healthcare Industry Insight:
Broad experience in a highly professional and successful healthcare services company, with a deep understanding of the industry's operational and financial dynamics.Results-Oriented & Adaptive:
Goal and task-oriented, logic-driven individual with the ability to thrive in ambiguity, adapt to rapid changes, and maintain focus on strategic objectives.Integrity & Compliance:
Uncompromising integrity, particularly concerning compliance and reporting requirements within the healthcare industry.Leadership & Decision-Making:
Decisive and effective leadership skills, with the ability to make informed decisions quickly and effectively.Entrepreneurial Spirit:
Embraces change and thrives in a high-growth, dynamic culture, bringing an entrepreneurial mindset to the role.Business Acumen:
Ability to effectively frame complex business issues, inspire confidence, and build strong relationships with internal and external stakeholders.Communication Skills:
Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.Travel:
Willingness and ability to travel domestically up to 10-20%, as required.With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market that begin within 30 days for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company-paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution, generous paid time off along with holidays, team member appreciation days. We even provide an incredible break room stocked full of complimentary snacks and beverages. We want the best team members, so we provide the best benefits.
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MIND 24-7 is an Arizona-based company that is fundamentally changing the delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 enhances the quality of patient care and reduces pressure on the mental health system, decreasing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with over 450 team members, the company has opened three facilities in the Greater Phoenix area and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.
The Vice President of Revenue Cycle Management (RCM) at MIND 24-7 is a crucial leadership role, reporting directly to the CFO. This strategic leader will be responsible for driving all RCM activities, ensuring that the function is aligned with the organization’s rapid growth and geographic expansion while supporting scalability and operational excellence.
In this role, the Vice President will build and lead a high-performing RCM team, providing strategic direction and hands-on leadership. This includes standardizing existing and new operations, employing industry best practices, and leveraging advanced technology to develop scalable, end-to-end revenue cycle processes.
The Team Member will be instrumental in creating and implementing clear operational, financial, and quality metrics, establishing strategic advantages that propel the organization forward. As a metrics-driven, goal-oriented, and collaborative problem solver, this leader will ensure that MIND 24-7’s RCM function is both efficient and adaptable, capable of meeting the demands of a growing and dynamic healthcare environment.
Essential Job Functions
Strategic Leadership:
Drive the strategic direction of Revenue Cycle Management (RCM) to align with organizational goals, ensuring that all processes and systems support scalability across multiple geographies and a growing organization.Payer Negotiation & Contracting:
Actively drive negotiations with payers to secure favorable contracts, optimize reimbursement rates, and maintain strong relationships with key stakeholders.Team Leadership & Development:
Serve as a hands-on leader, deeply involved in daily operations, mentoring and empowering the RCM team. Provide guidance and training to foster a culture of excellence and high performance.Scalability & Process Optimization:
Design, build, and implement standardized RCM processes and systems that can scale efficiently with organizational growth. Assess new markets and their unique dynamics from an RCM perspective, ensuring that the RCM team, technology, and overall function are strategically prepared to support expansion into diverse geographic and regulatory environments.Performance Metrics:
Enhance and employ key metrics to measure both group and individual performance. Regularly assess and refine KPIs to drive continuous improvement in revenue cycle operations.Regulatory Compliance & Quality Assurance:
Ensure that all RCM activities are compliant with federal, state, and payer-specific regulations. Maintain the highest quality standards in service delivery.Hands-On Operational Management:
Understand the intricacies of RCM operations, staying directly involved in resolving issues as they arise. Lead by example in tackling challenges and driving solutions.End-to-End RCM Oversight:
Oversee all aspects of the RCM process, including payer contracting, insurance authorization, verification and credentialing, claims submissions, denials, resubmissions, payment posting, and patient collections.Licensing & Credentialing:
Manage licensing and credentialing processes for clinical employees with a sense of urgency, ensuring compliance and timely approvals.Strategic Planning & Growth:
Engage in strategic planning to contribute to the organization’s growth and sustainability. Leverage revenue cycle initiatives and best practices to enhance overall financial performance.Stakeholder Communication:
Keep leadership informed of changes in healthcare regulations, reimbursement policies, and payer practices that could impact revenue cycle operations.Compliance & Contract Management:
Operate within the framework of federal and state regulations, as well as payer agreements and contracting guidelines, ensuring that all practices meet required standards.Supervisory Responsibilities
Direct Reports:
RCM Director / Manager, RCM Billing Specialist, RCM Specialist, and Credentialing TeamReporting Structure:
This position reports to the Chief Financial Officer.Education And Experience
Education:
Bachelor’s Degree required; advanced degree (MBA, MHA) preferred.Certifications:
Preference for candidates with relevant certifications such as Certified Revenue Cycle Executive (CRCE), Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Professional Biller (CPB), or other recognized certifications in RCM or medical billing.Experience:
Minimum of ten (10+) years of progressive leadership experience in healthcare revenue cycle management, with a strong preference for behavioral health experience.Leadership & Strategy:
Proven track record of building and leading high-performing RCM operations in a distributed, multi-site, multi-state environment, with demonstrated success in scaling operations.Technology & Innovation:
Experience in leveraging advanced technology to streamline and optimize revenue cycle processes, driving efficiency and scalability.Metrics & Best Practices:
In-depth understanding of revenue cycle metrics, best practices, and industry benchmarks. Familiarity with Arizona payors is a plus.Billing & Compliance Expertise:
Extensive experience with governmental and third-party payor billing, including conducting and managing compliance audits.Systems & Portals Knowledge:
Broad knowledge of various billing systems, payor portals, and their applications within a complex healthcare environment.Regulatory Knowledge:
Demonstrated expertise in federal, state, and local regulatory requirements related to healthcare billing, with a focus on maintaining compliance.Payer Relations:
Extensive experience working directly with diverse payor sets, including Managed Care Organizations (MCOs), government payors, and Medicaid-funded programs. Strong understanding and experience in payer contracting and negotiations.Communication & Team Leadership:
Ability to lead and drive results in a dispersed team environment, with excellent communication skills that foster collaboration across the organization.Healthcare Industry Insight:
Broad experience in a highly professional and successful healthcare services company, with a deep understanding of the industry's operational and financial dynamics.Results-Oriented & Adaptive:
Goal and task-oriented, logic-driven individual with the ability to thrive in ambiguity, adapt to rapid changes, and maintain focus on strategic objectives.Integrity & Compliance:
Uncompromising integrity, particularly concerning compliance and reporting requirements within the healthcare industry.Leadership & Decision-Making:
Decisive and effective leadership skills, with the ability to make informed decisions quickly and effectively.Entrepreneurial Spirit:
Embraces change and thrives in a high-growth, dynamic culture, bringing an entrepreneurial mindset to the role.Business Acumen:
Ability to effectively frame complex business issues, inspire confidence, and build strong relationships with internal and external stakeholders.Communication Skills:
Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.Travel:
Willingness and ability to travel domestically up to 10-20%, as required.With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market that begin within 30 days for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company-paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution, generous paid time off along with holidays, team member appreciation days. We even provide an incredible break room stocked full of complimentary snacks and beverages. We want the best team members, so we provide the best benefits.
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