Registry Consultant, Full Time - Chestnut Hill

About• Day-1 Medical, Dental, Vision Benefits for eligible colleagues• Competitive Pay• Paid Time Off• Flexible Holiday Time-Off & Flexible Scheduling• Fully Funded Education Benefits (100% tuition coverage including books and fees)• Instant access to earned wages with PayActiv• Enhanced benefits: pet, home & auto insurance & more• 401(k) plan options available• Bonus earning opportunities• Growth potential opportunities• Employee Discount at Bloomingdale’s & Macy’s StoresBloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.Job OverviewAs a Bloomingdale’s Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants. Whether in store or online, your goal is to serve as a Bloomingdale’s merchandise & service expert - understanding the registrant’s needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role.Essential FunctionsEngage and welcome customers to the Gift Registry DepartmentDeliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customerBecome a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voiceCommit to building customer relationships and loyalty through the maintenance of a client bookDrive loyalty program by selling both applications and enrollmentsPut customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trustServe as a liaison for the registrant to our total merchandise assortment beyond registry needsManage customer interactions coming in through multiple online platformsWork in a fast-paced environment, handle multiple priorities and learn new proceduresUse technology to deliver the customer experience and build registry valueMeet regularly with Supervisor to review goals and best practicesMeet or exceed registry and business goalsQualifications and CompetenciesEducation RequirementsMin/Preferred

Education Level

Description

Minimum

High School or GED

High School Diploma or equivalent required

Years of ExperienceMin/Preferred

Years of Experience

Comments

Minimum

1

1-2 years related experience

CompetenciesHigh School Diploma or equivalent required.1-2 years related experience.Prior Home Store related experience and/or training preferred.Exceptional customer service skills required.Professional and outgoing demeanor.Exceptional communication skills with ability to engage in conversation.Curious mind-set for understanding registrant needs.Experience in building client relationships.Ability to maintain composure in difficult situations.Ability to work independently and as part of a team in a learning environment.Ability to work a flexible schedule based on department and Company needs.Proficient in use of computers (including Microsoft Office and the Internet).Physical RequirementsRequires periods of walking, standing, communicating, reaching, crouching and climbing ladders.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.Frequently lift/move up to 25lbs.

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