Corporate Trust: Vice President, Client Service I

Job DescriptionAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.We’re seeking a future team member for the role of Vice President, Client Service I to join our team. This role is a hybrid work schedule (3 days a week in office) and will be located out of our Los Angeles, CA office.In this role, you will make an impact in the following ways:Responsible for administering a portfolio of complex municipal bond finance client accounts to include the following duties: monitors client inquiries, coordinates debt service bond payments, monitors portfolio’s compliance matters, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.Works with external clients and legal counsel to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.Applies intermediate problem-solving skills, experience and judgement to analyze information; while utilizing communication skills to deliver high quality service to a specialized client base.Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.Uses knowledge of client issues and needs to contribute to business development efforts.Participates in internal activities and initiatives that are designed to improve the client experience and will also recommend process improvements.This role does not have any direct reports, but will have the opportunity to provide guidance to less experienced team members.To be successful in this role, we’re seeking the following:Bachelor’s degree or the equivalent5-9 years of work experience in the financial services industryExcellent verbal and written communication skillsAbility to handle multiple tasks/projects and prioritize accordinglyAt BNY, our culture speaks for itself. Here’s a few of our awards:America’s Most Innovative Companies, Fortune, 2024World’s Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024“Most Just Companies”, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloomberg’s Gender Equality Index (GEI), 2023Our Benefits And RewardsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $79,000 and $113,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.About The TeamBNY Mellon's Depositary Receipts business focuses on elevating the benefit of depositary receipts (DRs), which are negotiable securities traded, typically, in the U.S. or on other global securities markets, representing the equity of issuers outside those markets. We are committed to helping securities issuers access the world's rapidly evolving financial markets and deliver a comprehensive suite of depositary receipt services. We also work with financial intermediaries and the investors in the DR marketplace. BNY Mellon acts as depositary for more than 2,700 DR programs in partnership with leading companies from 68 countries. Get to know us at

www.bnymellon.com/dr .

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