General Manager (GM)

Genuine Hospitality is seeking a General Manager for the Best Western Maryland Heights. Candidate must have high integrity, dependability, positive demeanor and have high standard excellence. Candidate will be responsible for all aspects of the hotel's day-to-day operations including but not limited to overall direction, coordination, and evaluation of this property along with guest & associate satisfaction, creating fantastic culture, financial performance, sales & revenue generation. One must be self-driven and motivated with excellent time management skills to stay up to speed with the latest requirements of Hilton Brand Standards and hotel industry standards.Guest Service:

Handle any guest problem or complaint in a professional and courteous manner.Personally demonstrate a commitment to guest service by anticipating and responding to guests' needs.Make every guest completely satisfied with their stay.Train all staff on how to interact with the guests and the procedures on a guest complaint.Empower hotel staff to deliver guest service by encouraging and motivating responsive guest assistance.Profit Management:

Marketing & Sales Management:Leading, engaging & managing sales process for the hotel.Work with Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business.Devote a minimum of 2 days a week assisting with sales-related activities to improve the revenue performance of the hotel.Lead weekly revenue management meetings.Deliver premium market share.Help maintain a conservative budget in order to maximize profit margin.Control labor and expenses in all areas of operations.Identify potential revenue and expense opportunities and possible problems.Train all staff in financial control procedures for cash, vouchers, inventories, and receivables.Utilize budgets and understand financial objectives while balancing costs with guest satisfaction & quality.Human Resource Management:

Create market-leading workplace culture and atmosphere.Manage human resources functions including recruiting, selection, orientation, training, performance planning, and evaluation.Ensure employees understand policies, pay procedures, and benefits.Input bi-weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines.Ensure there is adequate coverage across all departments and must avoid overtime hours.Understand that overtime hours for any staff can only be scheduled with prior approval.Conduct regular departmental meetings (monthly) along with quarterly meetings with the entire team.Engineering/Maintenance:

Maintain physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities.Ensure ongoing staff and employee involvement in preventative maintenance programs.Protect the interest of the hotel during capital projects.Have outstanding property quality evaluations.Inspect hotel rooms, building exterior, parking lot.Comply with all brand standards, be guest and inspection ready every day.Safety and Security Management:

Know local health and safety codes and regulations that apply to the hotel.Understand and implement "Right to Know" laws.Recognize and correct potential safety hazards.Understand and follow policies and procedures for the hotel's key control system and ensure others are trained in the same.Use ongoing safety training to minimize worker's compensation claims.Comply and adhere to all company policies and procedures.Be responsible for hotel accident prevention programs.Have a sound knowledge of all emergency procedures.Other:

Manage day-to-day operations and assignments of the hotel.Perform all tasks required by the brand (daily, weekly, monthly, quarterly).Always provide a professional image and attitude through appearance, dress, and behavior.Other duties as assigned by supervisor or management.Lead by example and have a positive attitude towards guests, employees, or situations.Adhere to all Franchise and Company procedures and regulations as well as standard operating procedures.Requirements:

Associate or bachelor's degree in Hotel & Restaurant Management, Business Administration, Finance, or related major preferred or the equivalent work experience.Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors.Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.Must be available on call when away from work.Work to provide coverage in any department any time if an employee is out.Must possess a solid command of all Microsoft Office applications & PMS.Have a working knowledge of the maintenance & operating procedures of all departmental equipment.Experience:

Human Resources: 3 years (Preferred)Hospitality: 3 years General Manager (Required)Microsoft Office: 3 years (Preferred)Best Western Experience a plus.Education:

Bachelor's (Preferred)Benefits:

Medical / Dental / VisionLife Insurance / Long Term Disability / Short Term DisabilityPaid Vacation Days / Paid Personal Days / Paid HolidaysAn Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA.Job Type: Full-timePay: $65,000.00 - $70,000.00 per yearBenefits:

Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceWork Location: In person

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