Fanisko
Conga (Apttus) CPQ Developer/Consultant
Fanisko, Chicago, Illinois, United States, 60290
Job TypeFull Time
Experience5+ Years
LocationHybrid (3 days a week)
Job DescriptionThe Conga (Apttus) CPQ Developer/Consultant will work closely with the clients' business & IT team as well as other internal cross functional team members (offshore & onsite) to resolve reported incidents/service requests and minor enhancement, provide functional/technical consulting services to the Client and internal development/implementation team.
The candidate should have 5+ years of experience in development and/or support and/or designing/architecting solutions within the Salesforce platform.
Key Responsibilities
Successful transition of existing live Conga (Apttus) CPQ applications from the incumbent.
Understand client business process and technical solution for a set of Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Resolve L2 and L3 service requests & incidents.
Timely resolution of all service requests & incidents with zero SLA breach.
Identify and escalate for any work outside contract purview.
Perform RCA for repeated incidents and deploy the permanent fix.
Translate issue description/resolution details from French to English and vice versa.
Create SOP for the responsible set of applications.
Create Knowledge asset documents.
Update system appreciation documents.
Identify automation opportunities.
Meet and coordinate with internal and external stakeholders to understand and report problem, requirements for enhancements in the existing implementation.
Resolve & provide solution of incident, problem on Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Able to troubleshoot with debugging skills.
Perform Impact analysis.
Upgrade the knowledge with each release and follow best industry practices and standards while providing the IT solution.
Should perform the Software Unit test before delivering the solution to the users.
Must have experience in ALM & ticketing tools.
Qualifications
Candidate with Salesforce functional & technical experience in Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Manage application support & enhancements for Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Experience in DevOps is preferred.
Must know Conga (Apttus) CPQ with expert-level knowledge & working knowledge in Salesforce Sales Cloud.
Must Have Skills:
Salesforce functional & technical experience for Conga (Apttus) CPQ.
Knowledge of ITIL processes.
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Experience5+ Years
LocationHybrid (3 days a week)
Job DescriptionThe Conga (Apttus) CPQ Developer/Consultant will work closely with the clients' business & IT team as well as other internal cross functional team members (offshore & onsite) to resolve reported incidents/service requests and minor enhancement, provide functional/technical consulting services to the Client and internal development/implementation team.
The candidate should have 5+ years of experience in development and/or support and/or designing/architecting solutions within the Salesforce platform.
Key Responsibilities
Successful transition of existing live Conga (Apttus) CPQ applications from the incumbent.
Understand client business process and technical solution for a set of Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Resolve L2 and L3 service requests & incidents.
Timely resolution of all service requests & incidents with zero SLA breach.
Identify and escalate for any work outside contract purview.
Perform RCA for repeated incidents and deploy the permanent fix.
Translate issue description/resolution details from French to English and vice versa.
Create SOP for the responsible set of applications.
Create Knowledge asset documents.
Update system appreciation documents.
Identify automation opportunities.
Meet and coordinate with internal and external stakeholders to understand and report problem, requirements for enhancements in the existing implementation.
Resolve & provide solution of incident, problem on Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Able to troubleshoot with debugging skills.
Perform Impact analysis.
Upgrade the knowledge with each release and follow best industry practices and standards while providing the IT solution.
Should perform the Software Unit test before delivering the solution to the users.
Must have experience in ALM & ticketing tools.
Qualifications
Candidate with Salesforce functional & technical experience in Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Manage application support & enhancements for Conga (Apttus) CPQ &/or Salesforce Sales Cloud.
Experience in DevOps is preferred.
Must know Conga (Apttus) CPQ with expert-level knowledge & working knowledge in Salesforce Sales Cloud.
Must Have Skills:
Salesforce functional & technical experience for Conga (Apttus) CPQ.
Knowledge of ITIL processes.
#J-18808-Ljbffr