Microsoft Endpoint Manager

10+ years experience within Microsoft End User Productivity SpaceMicrosoft Endpoint Manager, Intune and Autopilot ExpertiseCustomer Experience FocusedAbility to work well with an already established team environmentGood Communication Skills Comfortable making recommendations based on expertise.Preferred AttributesMicrosoft Certified

Location : Remote

Hours : 8:00 AM - 5:00 PM CST (Could be flexible. This is a global team and there will be meetings outside of these hours that need to be attended)

Technology ProficienciesMicrosoft Endpoint ManagerMicrosoft Intune AdminWindows AutopilotAzureWindows 365SCC

Job ResponsibilitiesAutopilot configuration of Windows endpointsProficient in Microsoft Intune administrationSupport migrations to Windows 10/11Maintain device compliance using Microsoft Endpoint managerEnsure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs)Design, build, test, deploy and support Windows 10/11 deployments using Intune and Modern Deployment Methodologies (Autopilot, Zero Touch)Continuously document and review recommended best practices to aid in continuous improvement and decreasing Mean Time to Repair (MTTR)Deploy Intune configurations, policies and settings for Windows 10/11 in an Intune managed infrastructureProvide escalated technical support for Tier I and Tier II technical personnelMaintenance of Intune policies, baselines, and conditional access rules for Windows 10/11Experience in device compliance and reports/Log AnalyticsAnalyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.Monitor the performance of the desktop infrastructure and make suggestions for improving efficiencyContribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.Work with internal and external resources to accurately test enhancements.Perform training for Tier I and Tier II technical personnelNice To HaveSupport migrations to iOS/Android and Mac OSX using Intune and/or JAMFMaintenance of JAMF configurations, policies and settings for MAC OSDesign, build, test, deploy and support iOS, Android, MAC OS deployments using Intune and/or JAMF and Modern Deployment Methodologies (Apple Business Manager, Android Enterprise & Zero Touch)Deploy Intune configurations, policies and settings for iOS, and Android devices in an Intune managed infrastructureDeploy JAMF configurations, policies and settings for MAC OSMaintenance of Intune policies, baselines, and conditional access rules for iOS, and Android

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