People and Engagement Technology, Consultant

Your RoleThe People & Engagement Technology team is a critical member of the People & Engagement - P&E (Human Resources) organization and is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio. It provides product and system solutions to support digital transformation, automation, application security, regulatory compliance, and end-user support. The People and Engagement Technology, Consultant will report to the Sr Manager, People and Engagement Technology. In this role, you will be a lead in business process, systems, and technology planning and delivery for HR. You will consult with business leaders on process definition, improvement, systems, performance and best practices and facilitate and lead requirements gathering and ServiceNow HR Service Delivery implementation projects.Your WorkIn this role, you will:Plan and establish goals and objectives for the department or in partnership with the department leadDevelop and evaluate new product concepts, designs, and/or enhancements to existing product design that reflect business and user needsProvide ServiceNow functional/technical expertise by acting as subject matter expert and leading the company through the entire cloud application services implementation lifecycle of HR Service DeliveryPartner with business stakeholders and lead through influence to conduct strategic planning and create product roadmap. Define and drive product vision, roadmap, prioritization, and plan functionalityCommunicate with and influence senior leadership regarding matters of significant importance like solution design and prioritization of backlogManage and execute product roadmap to keep it on-track and under budget. Review backlog, risk, and issue areas, and proactively plan mitigationLead business stakeholder discussions for planning - provide feasibility, effort and capacity needs and proactively raise risks for any potential impactsManage product lifecycle, from strategic planning to tactical activities, specifying requirements for current and future productsManage product backlog and coordinate to plan product release schedule ensuring successful delivery by P&E Teach and IT teamsConduct research and develop a strong understanding of the business' needs, new technologies, technology trends and competitorsInvest in product process improvements, utilizing data and organizational strategies to foster and influence changeDevelop product documents and mockups to clearly illustrate product ideas and conceptsLead, direct and review the work of a small to mid-size technology team who exercise latitude and independence in their assignments ensuring successful service delivery to COEs at the appropriate support levelsBuild and grow a high performing team; support team through encouragement and by exampleBuild credibility as a thoughtful, creative, and effective communicator, having integrity and empathy, and passionParticipate in the development of solution architectures, roadmaps, and system transition plans, applications, data, integration, and/or infrastructure architectureManage activities such as systems design and analysis, applications and systems management and operationsYour Knowledge and ExperienceRequires a college degree or equivalent experience and minimum 7 years prior relevant experienceRequires 3+ years of HR Technology development, configuration, and optimizing experienceExperience with ServiceNow HR Service Delivery strongly preferredRequires understanding of Human Resources functions and business processesExperience leading large, enterprise-wide products and system implementations preferredAbility to apply Agile methodologyExperience with building high performing teams by providing guidance, coaching, and training to team membersExcellent verbal / written communication, collaboration, analytical and presentation skillsPay Range:The pay range for this role is: $109120.00 to $163680.00 for California.Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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