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Optum

Director of Operations for Primary Care

Optum, Denver, Colorado, United States, 80285


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The Director reports to the VP of Operations and is accountable for Denver Primary Care: a multi-site, multi-million-dollar clinical operation with 75 direct and indirect reports and 28 clinicians. By collaborating with physician leadership, the director achieves the Quadruple Aim while driving financial and operational performance, ensuring a positive and productive relationship with internal and external stakeholders, and developing strategies and tactical plans to achieve organizational goals.

Primary Responsibilities:

Lives and models UHG values of Integrity, Compassion, Inclusion, Relationships, Innovation, and Performance

Acts as operational partner to the Associate Medical Directors and to shared clinical functions

Provides leadership to a team of business and clinical professionals; responsible for recruitment, training, supervision, performance, and retention of employees

Contributes to strategic planning for Optum Colorado and effectively manages resources to ensure execution

Manages multi-million-dollar P&L in a blended risk and FFS model. Develops and monitors annual capital budget

Develops and monitors KPIs to improve access, reduce total cost of care, improve quality, and improve patient and team experience

Applies Lean methodology to improve processes, reduce waste, and maximize value-added time

Partners with the AVP of operations and other leaders on growth initiatives and improvement opportunities

Ensures buildings and equipment are maintained in working order and in compliance with local, state, and federal regulations

Manages interdepartmental operations, including referrals, prior authorizations, and lab results

Ensures efficient revenue cycle operations, including copay capture and charge entry

Manages department inventory and promotes efficient supply chain operations

Adheres to all applicable regulations as well as company policies, processes, and procedures

Required Qualifications:

5+ years of experience in a clinical management role, preferable in the managed healthcare field

Understanding of an electronic health record, referrals, and corresponding clinical workflows

Proven ability to effectively work with cross-department supervisors, managers, directors and practice managers and physicians

Colorado Residents Only:

The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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