Pacific Aviation
Account Manager SFO
Pacific Aviation, San Francisco, California, United States, 94199
Our Pacific Aviation family creates an environment where, together, we can all succeed.
Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major airports from the West to East Coast.
We are looking for an
Account Manager
to service our client operations based out of SFO. This management role requires excellent organizational and interpersonal skills in addition to understanding and managing the operational needs of an airline account.
Requirements
MAIN DUTIESSatisfy customer airline expectationsLiaison with client, upper management, company employees, vendors and government agenciesDirect and coordinate airline passenger service activities at terminal point located at the airportEnsure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlinesEnsure the operations satisfy all company, airline, airport and government policies and regulations. Address and resolve all customer service issuesEnsure the integration of technical and manual methods in compliance with contractual obligations.Direct preparation and overview of staff work schedules to obtain optimum utilization of human resourcesPreparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff scheduleParticipate in Quality Management system while proposing and applying preventive and/or corrective measures.Ensure integration of new employees in the operation and participate in staff evaluationsImplement training programs and procedures as determined by airline or company managementLead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policyImplement corrective actions as necessary for non-compliances identified in routine quality and safety auditsReport upon and discuss any discrepancies, errors or incidents with the station managerPropose necessary methods for improvement and where necessary, ensure the monitoring of such methodsComplete an assessment of new hires customer service when OJT is finishedComplete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5)
Skills required:Experience Required: 2-3 years in passenger and baggage handling serviceExperience Required: 3+ in airlines industry in supervisory positionAbility to work independently as well as collaborativelyAbility to communicate effectively through oral and written meansAbility to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective mannerFlexible to work rotating shifts including weekends and holidays
Benefits$66,560 annual salaryMedical benefits401k with employer matchPaid Time OffHolidaysCollaborative leadership team#J-18808-Ljbffr
Pacific Aviation is an airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major airports from the West to East Coast.
We are looking for an
Account Manager
to service our client operations based out of SFO. This management role requires excellent organizational and interpersonal skills in addition to understanding and managing the operational needs of an airline account.
Requirements
MAIN DUTIESSatisfy customer airline expectationsLiaison with client, upper management, company employees, vendors and government agenciesDirect and coordinate airline passenger service activities at terminal point located at the airportEnsure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlinesEnsure the operations satisfy all company, airline, airport and government policies and regulations. Address and resolve all customer service issuesEnsure the integration of technical and manual methods in compliance with contractual obligations.Direct preparation and overview of staff work schedules to obtain optimum utilization of human resourcesPreparation and submission of reports pertaining to daily flight operations, payroll hours, billing and preparation of monthly staff scheduleParticipate in Quality Management system while proposing and applying preventive and/or corrective measures.Ensure integration of new employees in the operation and participate in staff evaluationsImplement training programs and procedures as determined by airline or company managementLead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policyImplement corrective actions as necessary for non-compliances identified in routine quality and safety auditsReport upon and discuss any discrepancies, errors or incidents with the station managerPropose necessary methods for improvement and where necessary, ensure the monitoring of such methodsComplete an assessment of new hires customer service when OJT is finishedComplete CSA recurrent competency assessment at least once a year (refer to Annex 4 of ORM5)
Skills required:Experience Required: 2-3 years in passenger and baggage handling serviceExperience Required: 3+ in airlines industry in supervisory positionAbility to work independently as well as collaborativelyAbility to communicate effectively through oral and written meansAbility to lead a team, bring out the best performance in the team through employee engagement; handle employee issues in an efficient and effective mannerFlexible to work rotating shifts including weekends and holidays
Benefits$66,560 annual salaryMedical benefits401k with employer matchPaid Time OffHolidaysCollaborative leadership team#J-18808-Ljbffr