Dice
Business Analyst I
Dice, Chicago, Illinois, United States, 60290
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Job Summary:
The Onboard Products and Inflight Entertainment team is responsible for building the Client brand through the strategic planning, design, and development of critical touchpoints in the overall customer experience onboard all Client's flights - aircraft interiors and seats, onboard amenities and partnerships, and Inflight Entertainment (IFE) experience and content.The Senior Product Analyst will lead authoring of test cases, execute testing exercises, document test results, support inflight testing and track till resolution and clearly communicate product requirements. Additionally, they will support the orchestration of the IFE program, in alignment with the IFE strategic roadmap to deliver innovative customer experiences, enterprise value, and operational efficiencies.Location:
Chicago, IllinoisJob Type:
ContractSalary:
$27.08 - 32.08 per hourWork Hours:
8am to 4pmEducation:
BachelorsResponsibilities:
Serve as support staff for the IFE program and support cross-functional relationships within United and externally with partners and vendors - 20%Verify product functionality through pre- and post-production testing cycles. This will involve travel to and from vendor locations as well as in-flight testing - 40%Assist with ensuring IFE partners and vendors adhere to operating model processes and standards - 10%Define and develop product feature test cases for pre and post development test cycles under the guidance of managers - 10%Triage and support resolution of post-production issues amongst cross-functional teams - 10%Track and document detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed-upon deadlines - 10%Year(s) of Related Experience:
3+ years of experience in technical project management, business analyst or related technical fieldExperience in Agile methodologyExperience managing cross-functional relationships and driving towards collaborative outcomesKnowledge / Skills / Abilities:
Designed and developed Test Scenario/Test Cases/Test Steps per product requirements and Customer experiencePerformed Manual, functional and Integration testing on Digital products/experiencesProven track record for planning, executing, controlling and closing projectsAbility to manage a project and its components simultaneously with minimal supervisionStrong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organizationAbility to communicate effectively to executive audiencesAbility to understand customer experience flows and translate into requirementsProven ability to think strategically and address technical blockersEducation and/or Background:
Bachelor's degree or 4 years of relevant work experienceQualifications:
Experience level: ExperiencedMinimum 5 years of experienceEducation: BachelorsSkills:
Business Analysis (3 years of experience is required)Agile MethodologyEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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Job Summary:
The Onboard Products and Inflight Entertainment team is responsible for building the Client brand through the strategic planning, design, and development of critical touchpoints in the overall customer experience onboard all Client's flights - aircraft interiors and seats, onboard amenities and partnerships, and Inflight Entertainment (IFE) experience and content.The Senior Product Analyst will lead authoring of test cases, execute testing exercises, document test results, support inflight testing and track till resolution and clearly communicate product requirements. Additionally, they will support the orchestration of the IFE program, in alignment with the IFE strategic roadmap to deliver innovative customer experiences, enterprise value, and operational efficiencies.Location:
Chicago, IllinoisJob Type:
ContractSalary:
$27.08 - 32.08 per hourWork Hours:
8am to 4pmEducation:
BachelorsResponsibilities:
Serve as support staff for the IFE program and support cross-functional relationships within United and externally with partners and vendors - 20%Verify product functionality through pre- and post-production testing cycles. This will involve travel to and from vendor locations as well as in-flight testing - 40%Assist with ensuring IFE partners and vendors adhere to operating model processes and standards - 10%Define and develop product feature test cases for pre and post development test cycles under the guidance of managers - 10%Triage and support resolution of post-production issues amongst cross-functional teams - 10%Track and document detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed-upon deadlines - 10%Year(s) of Related Experience:
3+ years of experience in technical project management, business analyst or related technical fieldExperience in Agile methodologyExperience managing cross-functional relationships and driving towards collaborative outcomesKnowledge / Skills / Abilities:
Designed and developed Test Scenario/Test Cases/Test Steps per product requirements and Customer experiencePerformed Manual, functional and Integration testing on Digital products/experiencesProven track record for planning, executing, controlling and closing projectsAbility to manage a project and its components simultaneously with minimal supervisionStrong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organizationAbility to communicate effectively to executive audiencesAbility to understand customer experience flows and translate into requirementsProven ability to think strategically and address technical blockersEducation and/or Background:
Bachelor's degree or 4 years of relevant work experienceQualifications:
Experience level: ExperiencedMinimum 5 years of experienceEducation: BachelorsSkills:
Business Analysis (3 years of experience is required)Agile MethodologyEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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