San Diego Association of Governments
Director of Business Information and Technology Services
San Diego Association of Governments, San Diego, California, United States, 92189
Description
Overview of
Business Information and Technology Services
(BITS)The Business Information and Technology Services (BITS) department plays a pivotal role in supporting the agency's mission by providing innovative and efficient technology solutions. BITS is responsible for ensuring the seamless operation, security, and advancement of SANDAG’s IT infrastructure and business information systems. The BITS department is dedicated to fostering a secure, reliable, and innovative IT environment that empowers SANDAG to achieve its objectives and better serve the community. Through strategic planning, robust cybersecurity, and a commitment to excellence, BITS ensures that SANDAG remains at the forefront of technology and information management.
Role
The Director of Business Information and Technology Services (BITS) provides technology vision and leadership by setting objectives and strategies that support the mission of the Agency, bringing together local decision-makers to develop solutions to regional issues including improving equity, transportation, air quality, clean energy, economic development, goods movement, public health, public safety, housing, and more. In collaboration with the CEO and senior executive team, the Director devises and directs the Agency's technology strategy and ensures that all systems necessary to support its operations and objectives are in place. The Director selects and implements suitable technology to streamline all internal operations to help optimize their strategic benefits and improve customer experience. The Director is an influential leader who inspires, motivates, and guides others towards an understood goal, continually leading by example and making technology 'easy' for the customer.
Job Responsibilities
Provide leadership and overarching technical strategy to accomplish the mission and strategies of the organization. Effectively communicate the strategies to the IT team, executive leadership, SANDAG staff, and the Board of Directors. Remain calm under pressure and handle personnel-related issues timely and to the benefit of the IT Team and Agency.
Serve as a trusted advisor by building and maintaining relationships with leadership to determine business needs and identify cost-effective and innovative IT solutions. Research and create strategies, develop and implement plans, policies, and processes to support the Agency. Continually evaluate the enterprise and adjust focus as necessary. Leverage enterprise-wide information to re-engineer IT Infrastructure and team strategy into efficient alignment with business priorities.
Oversee multi-phase, multi-dimensional, multi-resource projects from inception to conclusion while maintaining high customer satisfaction. Ensure all Client Satisfaction goals, Service Level Agreements, and Contractual Commitments are met.
Anticipate and align with business needs by fusing business and technology strategy, developing talent, and designing the IT operating model.
Deliver competitive advantage by shaping innovation, engaging customers, and digitizing the enterprise.
Oversee the preparation and administration of the department's budget.
Foster a positive corporate culture by empowering staff to make, and be accountable for, decisions. Recognize staff by trusting and valuing their input, innovation, and effort.
Be actively involved in the recruiting and retention of key team members. Encourage and facilitate cooperative and collaborative working relationships across all levels whilst realigning work groups and roles to foster and develop teamwork.
Perform related duties and responsibilities, as assigned.
Typical Qualifications
A Bachelor's degree from an accredited college or university, with major course work in information technology, business administration, or a related field. A Master’s degree is desirable.
Eight years of increasingly responsible, professional information technology experience, including four years of supervisory and management experience.
Knowledge of strategic and operational governance processes of SANDAG and provides technical guidance.
Strategic and operational planning to achieve SANDAG goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Ability to identify trends and issues in the IT industry, including innovative technologies and associated costs, and advises all layers of management of any competitive impacts and risks.
Experience with managing technology goals, best practices, and standardized operating procedures.
Ability to make business case justifications and cost/benefit analyses for IT spending and initiatives.
Experience with enterprise-wide Incident Response Plan, conducts an annual Assessment, and reports findings to agency leadership.
Experience in managing projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Experience with IT annual operating and capital budgets, oversees the daily operations of the IT Department, and directs the development and maintenance activities for all hardware, software, and network systems.
Knowledge of Network infrastructure for local and area-wide connectivity and remote access.
IT system operations conform to applicable federal and state laws and regulations.
Experience with IT specific RFIs, RFQs, and RFPs for acquisition of technology, services, and prepare/presents Board agenda items.
Ability to oversee the cybersecurity activities in the facilitation of achieving a secure technological security posture.
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Overview of
Business Information and Technology Services
(BITS)The Business Information and Technology Services (BITS) department plays a pivotal role in supporting the agency's mission by providing innovative and efficient technology solutions. BITS is responsible for ensuring the seamless operation, security, and advancement of SANDAG’s IT infrastructure and business information systems. The BITS department is dedicated to fostering a secure, reliable, and innovative IT environment that empowers SANDAG to achieve its objectives and better serve the community. Through strategic planning, robust cybersecurity, and a commitment to excellence, BITS ensures that SANDAG remains at the forefront of technology and information management.
Role
The Director of Business Information and Technology Services (BITS) provides technology vision and leadership by setting objectives and strategies that support the mission of the Agency, bringing together local decision-makers to develop solutions to regional issues including improving equity, transportation, air quality, clean energy, economic development, goods movement, public health, public safety, housing, and more. In collaboration with the CEO and senior executive team, the Director devises and directs the Agency's technology strategy and ensures that all systems necessary to support its operations and objectives are in place. The Director selects and implements suitable technology to streamline all internal operations to help optimize their strategic benefits and improve customer experience. The Director is an influential leader who inspires, motivates, and guides others towards an understood goal, continually leading by example and making technology 'easy' for the customer.
Job Responsibilities
Provide leadership and overarching technical strategy to accomplish the mission and strategies of the organization. Effectively communicate the strategies to the IT team, executive leadership, SANDAG staff, and the Board of Directors. Remain calm under pressure and handle personnel-related issues timely and to the benefit of the IT Team and Agency.
Serve as a trusted advisor by building and maintaining relationships with leadership to determine business needs and identify cost-effective and innovative IT solutions. Research and create strategies, develop and implement plans, policies, and processes to support the Agency. Continually evaluate the enterprise and adjust focus as necessary. Leverage enterprise-wide information to re-engineer IT Infrastructure and team strategy into efficient alignment with business priorities.
Oversee multi-phase, multi-dimensional, multi-resource projects from inception to conclusion while maintaining high customer satisfaction. Ensure all Client Satisfaction goals, Service Level Agreements, and Contractual Commitments are met.
Anticipate and align with business needs by fusing business and technology strategy, developing talent, and designing the IT operating model.
Deliver competitive advantage by shaping innovation, engaging customers, and digitizing the enterprise.
Oversee the preparation and administration of the department's budget.
Foster a positive corporate culture by empowering staff to make, and be accountable for, decisions. Recognize staff by trusting and valuing their input, innovation, and effort.
Be actively involved in the recruiting and retention of key team members. Encourage and facilitate cooperative and collaborative working relationships across all levels whilst realigning work groups and roles to foster and develop teamwork.
Perform related duties and responsibilities, as assigned.
Typical Qualifications
A Bachelor's degree from an accredited college or university, with major course work in information technology, business administration, or a related field. A Master’s degree is desirable.
Eight years of increasingly responsible, professional information technology experience, including four years of supervisory and management experience.
Knowledge of strategic and operational governance processes of SANDAG and provides technical guidance.
Strategic and operational planning to achieve SANDAG goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Ability to identify trends and issues in the IT industry, including innovative technologies and associated costs, and advises all layers of management of any competitive impacts and risks.
Experience with managing technology goals, best practices, and standardized operating procedures.
Ability to make business case justifications and cost/benefit analyses for IT spending and initiatives.
Experience with enterprise-wide Incident Response Plan, conducts an annual Assessment, and reports findings to agency leadership.
Experience in managing projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
Experience with IT annual operating and capital budgets, oversees the daily operations of the IT Department, and directs the development and maintenance activities for all hardware, software, and network systems.
Knowledge of Network infrastructure for local and area-wide connectivity and remote access.
IT system operations conform to applicable federal and state laws and regulations.
Experience with IT specific RFIs, RFQs, and RFPs for acquisition of technology, services, and prepare/presents Board agenda items.
Ability to oversee the cybersecurity activities in the facilitation of achieving a secure technological security posture.
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