Genna Benna's
General Manager/Proprietor
Genna Benna's, Brandon, Mississippi, United States, 39042
Job OverviewAs a Genna Benna's General Manager, it is your job to ensure the restaurant operates efficiently and profitably while maintaining its reputation and character. General Managers must coordinate a variety of activities, regardless of the size or type of the outlet. You will be responsible for the business performance of Genna Benna's, as well as maintaining high standards of food, service, health, and safety. You will also be expected to work as a management team with the District Managers, Kitchen Managers, and Front of the House managers to assure the best possible overall guest experience with particular emphasis on building a highly professional, efficient, and motivated front of the house staff. The Kitchen Managers and Front of the House Managers report to this position.
General Managers Report to the District ManagersStaffing and Training ResponsibilitiesInterview and hire prospective new employees in accordance with Genna Benna's hiring policy and procedures.Take charge of training new FOH employees and maintain/update/expand the training manual.Review employee performance at least 3 months after hire and annually thereafter.Recommend disciplinary action, including write-ups, and recommend termination where necessary.Approve FOH and BOH weekly schedules, assuring compliance with the budgeted hourly limits given by the District Manager.Create the schedule for all managers, ensuring full shift coverage for both BOH and FOH each day.Recommend policy changes and effectively communicate all FOH and BOH policy and operating matters to managers and staff. Assure compliance with labor laws and company policy.Shift ResponsibilitiesBe a visible and active presence on the floor during business hours.Maintain high guest relations and deal with any guest complaints as they arise.Visit every guest's table at some point during their dining experience.Ensure that all employees adhere to Genna Benna's uniform standard.Assure that the restaurant is "ready for revenue" before each shift.Assure that all opening and closing duties are performed before and after each shift.Hold pre-shift meetings.Be prepared to back up all positions during every shift.Maintain open communication with all FOH staff, BOH staff, and management.Analyze labor needs as the shift progresses and make staffing adjustments for each shift as necessary.HousekeepingMaintain high standards of quality control, hygiene, health, and safety.Ensure the quality of the restaurant facility by coordinating with vendors and overseeing the repair and maintenance of the building, landscape, parking lot, equipment, seating, and technology; communicate needs to internal parties and secure needed support and approval.Check stock levels of important items before each shift.Review operational numbers and reports to ensure proper actions are taken for improvement.Forecast sales/guest count based on historical trends as well as current guest counts and sales; make adjustments to labor as needed for each shift.Prepare cash drawers and provide petty cash and change as required.Help in any area of the restaurant when circumstances dictate.Have the P&L accurately completed by 8:30 a.m. on Wednesday morning of every week.Code invoices daily and enter invoices into the P&L.Job QualificationsEducation:High school diploma or equivalent is required.Coursework in Restaurant Management or a Bachelor's Degree is preferred.Must be at least 21 years of age.
Experience and Requirements:2 plus years prior restaurant experience is required.Must have a Valid Driver's License.Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and procedures.Must be able to communicate clearly and understand the English language.Outgoing personality, positive attitude, and strong oral communication skills.Positive interpersonal skills required.Strong knowledge of restaurant operations, service procedures, and function.Proficient in computer operations including Point of Sale, Word, Excel & Outlook.Good people management skills, communication, and listening skills. Must be flexible and adaptable to any and all changes made by Owners and/or District Managers.Able to take direction from Owners and District Managers.Demonstrate time management and organizational skills.Must be internally motivated and detail-oriented.Have passion and drive for teaching others.Punctuality; regular and reliable attendance.Honesty and Integrity.Physical RequirementsClose and distance vision.Must be able to speak and hear.Identify and distinguish colors.Frequent walking with some standing at times.Will walk for long periods of time, possibly extended distances.Standing for extended periods of time (sometimes up to 8 hours).Frequently lifts/carries up to 25 lbs.Occasionally lifts/carries up to 50 lbs.Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.Able to reach hands and arms in any direction and kneel and stoop repeatedly.Working ConditionsWork 50+ hours per week.May be indoor or outdoor setting depending on outlet.Varied weather conditions are expected.Will work near moving or mechanical parts.May work near toxic/caustic chemicals and with fumes or airborne particles.Varying schedule to include evenings, holidays, and extended hours as business dictates.Appearance/Uniform StandardProfessional business attire is always expected.Male FOH managers must wear a clean professional dress shirt which must be tucked in.Clean black or dark colored pants with a belt (no jeans).Clean non-slip black or brown shoes (all shoes must be closed-toed and closed-heeled).All female managers are expected to wear a professional shirt with sleeves.Jewelry must be kept to a minimum.Fingernails must be clean, less than ¼ with no nail polish.Male managers are not allowed to wear earrings.Facial piercings are prohibited.Men must keep facial hair well-groomed and trimmed.Gum chewing is prohibited while on duty.
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General Managers Report to the District ManagersStaffing and Training ResponsibilitiesInterview and hire prospective new employees in accordance with Genna Benna's hiring policy and procedures.Take charge of training new FOH employees and maintain/update/expand the training manual.Review employee performance at least 3 months after hire and annually thereafter.Recommend disciplinary action, including write-ups, and recommend termination where necessary.Approve FOH and BOH weekly schedules, assuring compliance with the budgeted hourly limits given by the District Manager.Create the schedule for all managers, ensuring full shift coverage for both BOH and FOH each day.Recommend policy changes and effectively communicate all FOH and BOH policy and operating matters to managers and staff. Assure compliance with labor laws and company policy.Shift ResponsibilitiesBe a visible and active presence on the floor during business hours.Maintain high guest relations and deal with any guest complaints as they arise.Visit every guest's table at some point during their dining experience.Ensure that all employees adhere to Genna Benna's uniform standard.Assure that the restaurant is "ready for revenue" before each shift.Assure that all opening and closing duties are performed before and after each shift.Hold pre-shift meetings.Be prepared to back up all positions during every shift.Maintain open communication with all FOH staff, BOH staff, and management.Analyze labor needs as the shift progresses and make staffing adjustments for each shift as necessary.HousekeepingMaintain high standards of quality control, hygiene, health, and safety.Ensure the quality of the restaurant facility by coordinating with vendors and overseeing the repair and maintenance of the building, landscape, parking lot, equipment, seating, and technology; communicate needs to internal parties and secure needed support and approval.Check stock levels of important items before each shift.Review operational numbers and reports to ensure proper actions are taken for improvement.Forecast sales/guest count based on historical trends as well as current guest counts and sales; make adjustments to labor as needed for each shift.Prepare cash drawers and provide petty cash and change as required.Help in any area of the restaurant when circumstances dictate.Have the P&L accurately completed by 8:30 a.m. on Wednesday morning of every week.Code invoices daily and enter invoices into the P&L.Job QualificationsEducation:High school diploma or equivalent is required.Coursework in Restaurant Management or a Bachelor's Degree is preferred.Must be at least 21 years of age.
Experience and Requirements:2 plus years prior restaurant experience is required.Must have a Valid Driver's License.Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and procedures.Must be able to communicate clearly and understand the English language.Outgoing personality, positive attitude, and strong oral communication skills.Positive interpersonal skills required.Strong knowledge of restaurant operations, service procedures, and function.Proficient in computer operations including Point of Sale, Word, Excel & Outlook.Good people management skills, communication, and listening skills. Must be flexible and adaptable to any and all changes made by Owners and/or District Managers.Able to take direction from Owners and District Managers.Demonstrate time management and organizational skills.Must be internally motivated and detail-oriented.Have passion and drive for teaching others.Punctuality; regular and reliable attendance.Honesty and Integrity.Physical RequirementsClose and distance vision.Must be able to speak and hear.Identify and distinguish colors.Frequent walking with some standing at times.Will walk for long periods of time, possibly extended distances.Standing for extended periods of time (sometimes up to 8 hours).Frequently lifts/carries up to 25 lbs.Occasionally lifts/carries up to 50 lbs.Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.Able to reach hands and arms in any direction and kneel and stoop repeatedly.Working ConditionsWork 50+ hours per week.May be indoor or outdoor setting depending on outlet.Varied weather conditions are expected.Will work near moving or mechanical parts.May work near toxic/caustic chemicals and with fumes or airborne particles.Varying schedule to include evenings, holidays, and extended hours as business dictates.Appearance/Uniform StandardProfessional business attire is always expected.Male FOH managers must wear a clean professional dress shirt which must be tucked in.Clean black or dark colored pants with a belt (no jeans).Clean non-slip black or brown shoes (all shoes must be closed-toed and closed-heeled).All female managers are expected to wear a professional shirt with sleeves.Jewelry must be kept to a minimum.Fingernails must be clean, less than ¼ with no nail polish.Male managers are not allowed to wear earrings.Facial piercings are prohibited.Men must keep facial hair well-groomed and trimmed.Gum chewing is prohibited while on duty.
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