Senior Director of Care Coordination

The Senior Director of Care Coordination is responsible for the performance and outcomes of multiple care coordination teams that provide service to managed care members, Cook County Health (CCH) patients and those identified as being at risk due to either social, medical or behavioral conditions. The multi-disciplinary care coordination team provides coaching, advocacy, and navigation services for those who are justice-involved, homeless, affected by severe mental health issues as well as substance use disorder, medically frail or challenged by social determinants. Through staff optimization, effective technology and support partnerships, the Senior Director of Care Coordination supports the clients and stakeholders to improve patient perception of health, quality and optimization of outcomes and achievement of system, contractual and departmental objectives through the coordination of team members' activities.

This position is exempt from Career Service under the CCH Personnel Rules.

General Administrative ResponsibilitiesCollective Bargaining

Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposalsParticipate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

Document, recommend and effectuate discipline at all levelsWork closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining AgreementsInitiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

Direct and effectuate CCH management policies and practicesAccess and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

Contribute to the management of CCH staff and CCH' systemic development and successDiscuss and develop CCH system policy and procedure

Typical Duties

Creates a vision for the department that is consistent with Cook County Health's mission, vision and strategic plans.Manages the change to work flow technology requirements due to modifications to contractual requirements, accreditation standards, and care coordination best practices.Organizes or configures work force to support the achievement of departmental goals and objectives. Leverages the skills and abilities of staff to achieve departmental objectives.Supports the acquisition of knowledge and skills among direct reports, models appropriate leadership behavior.Reviews program performance through objective and subjective data, bases program/process design and staffing decisions based on data. Develops plans to improve program performance if required.Manages the technology platform to assure compliance with program requirements, support staff productivity and support reporting requirements.Configures programmatic resources to supports service provision that is in alignment with contractual and accreditation requirements.Assesses population characteristics annually and completes a gap analysis between identified needs, existing services and partnerships.Communicates effectively with key internal and external stakeholders to describe the scope, impact and optimum interface with care coordination.Builds coalitions both internally and externally with other departments and community partners.Responsible for the success of the waiver and non-waiver care coordination programs.Uses multiple approaches to identify opportunities to improve the patient/member experience and quality and positively impact overall cost.Adheres to all contractual accreditation and CCH requirements.Maintains an in-depth knowledge of contractual, accreditation, CCH policy and regulatory requirements.Supports grant funded activities through staff organization and participation in related activities.Provides coaching and mentoring to direct reports to promote skill development.Integrates relevant quantitative and qualitative data to support operations and continuous program improvement.Presents to diverse audiences both orally and in writing to effectively find areas of commonality and demonstrate an awareness of others' needs.Participates in the interviews, hiring, and development and staff.Completes projects on time and within budgetary parameters identified.Performs other duties as assigned.

Reporting Relationships

Reports to the Chief Nursing Executive

Minimum Qualifications

Master's degree in nursing, social work or public health or undergraduate clinical degree with an MBA from an accredited college or universitySeven (7) years of successful program management experienceFive (5) years of direct service or program administration for underserved populationsTwo (2) years of experience managing a multi-disciplinary workforceTwo (2) years of Managed Care experienceOne (1) year of experience with audits, surveys, or accreditation preparation experience. (HSAG, NCQA, Health plan)

Preferred Qualifications

Process improvement experience, i.e., Quality ImprovementBilingual

Knowledge, Skills, Abilities and Other Characteristics

Knowledge of trauma informed care, impact on social determinants on ability of membership to engage and self-manageKnowledge and proficiency in Microsoft Office applications as well as care coordination softwareKnowledge of collective bargaining agreements and impact on workforceExcellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groupsExcellent program development, management and leadership skillsAbility to manage competing priorities and meet deadlinesAbility to provide clear and informative presentations to a diverse audience (i.e., physicians, community based organizations, executive leadership)Ability to incorporate diverse points of view and data to arrive at conclusionAbility to support program development and enhancement in the face of ambiguityAbility to assess program performance and incorporate knowledge into improving program performanceAbility to support effective teamsAbility to present to multiple types of stakeholdersAbility to maximally organize resources to meet objectivesAbility to review reports and develop action steps based on information presentedAbility to prioritize, plan and organize projects and tasksAbility to multi-task and meet deadlines in a fast paced and stressful environmentDemonstrates attention to detail, accuracy and precisionDemonstrates commitment to the population served at CCH

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Application Process

Applicants may apply for this position by submitting a resume/ CV to the following email address:

mgmtrecruit@cookcountyhhs.orgWhen submitting a resume/CV by email, you

must include the job title and posting number in the subject line of your email.

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