The IMAGINE Group
Account Manager
The IMAGINE Group, Charlotte, North Carolina, United States, 28245
Description
At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.Position Summary:Serves as a liaison to communicate the customer's expectations to the production departments and be responsible for the achievement of the customer's satisfaction.
Essential Functions and Responsibilities:Facilitate client jobs through order entry to billing in partnership with respective departments and sales executives
Collect and record data required for successful implementation of print, mailing, fulfillment and distribution
Work with peers and departments to meet expectations of customer, improve quality and performance
Translate client expectations into actionable specifications and contribute as a part of a multi-disciplinary team to create success
Resolve questions related to projects promptly
Communicate schedule, material, quality and delivery information to the customer
Maintain required documentation relating to job order and changes to the job requirements
Mandatory Qualifications:
Bachelor's degree, or Associate's degree plus four years related experience, or equivalent combination of education and experience
Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
Preferred Qualifications:
Bachelor's degree
Solid knowledge of graphics processes and be able to analyze, problem solve, make decisions
2+ years of experience using an ERP system like (EFI Monarch)
Strong verbal, listening and written skills
Demonstrated ability to manage complex customer environments and projects
General Knowledge of conventional press (applications, imposition, substrates, ink, estimating); print production (press, bindery, hand labor); digital small and grand format (applications, substrates, ink, estimating)
Understanding of Fulfillment technology and distribution methods (Fedex, UPS, USPS)
Physical Requirements:
Frequent sitting for prolong periods of time
Occasional walking
Ability to visually inspect all work for defects
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The national pay range for this role is $58,000 to $65,000/a year. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.
At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.Position Summary:Serves as a liaison to communicate the customer's expectations to the production departments and be responsible for the achievement of the customer's satisfaction.
Essential Functions and Responsibilities:Facilitate client jobs through order entry to billing in partnership with respective departments and sales executives
Collect and record data required for successful implementation of print, mailing, fulfillment and distribution
Work with peers and departments to meet expectations of customer, improve quality and performance
Translate client expectations into actionable specifications and contribute as a part of a multi-disciplinary team to create success
Resolve questions related to projects promptly
Communicate schedule, material, quality and delivery information to the customer
Maintain required documentation relating to job order and changes to the job requirements
Mandatory Qualifications:
Bachelor's degree, or Associate's degree plus four years related experience, or equivalent combination of education and experience
Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
Preferred Qualifications:
Bachelor's degree
Solid knowledge of graphics processes and be able to analyze, problem solve, make decisions
2+ years of experience using an ERP system like (EFI Monarch)
Strong verbal, listening and written skills
Demonstrated ability to manage complex customer environments and projects
General Knowledge of conventional press (applications, imposition, substrates, ink, estimating); print production (press, bindery, hand labor); digital small and grand format (applications, substrates, ink, estimating)
Understanding of Fulfillment technology and distribution methods (Fedex, UPS, USPS)
Physical Requirements:
Frequent sitting for prolong periods of time
Occasional walking
Ability to visually inspect all work for defects
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The national pay range for this role is $58,000 to $65,000/a year. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.