Tyler Technologies
Associate Software Support Specialist, ERP Pro Integrations
Tyler Technologies, Lubbock, Texas, us, 79430
Associate Software Support Specialist, ERP Pro IntegrationsApply OnlineDo you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software. This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.LocationLubbock, Texas | Orono, MaineTravel0-5%ResponsibilitiesIf you have the following competencies, we want to talk to you:
Strong desire to work with a team that has common goalsPassion for helping clients and building rapportDesire to work in a fast-paced environment where every day offers diverse questionsAptitude for problem-solving and thinking out of the box.Provides inbound support to resolve client inquiries and problems.Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.Determines whether to resolve issues personally or to refer to a more experienced team member.Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).May assist with writing estimates for software modification specifications and documentation of support processes.May submit client issues to the development team for resolution as needed.Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.May create or enhance documentation throughout the support process.Commits to expanding technological skills and knowledge of Tyler products.Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.Performs other duties as assigned.Qualifications
Bachelor's degree in a related field or equivalent experience.Excellent interpersonal skills.Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.Strong organizational skills.Effective analytical ability, particularly in a technical environment.Excellent written and verbal communication skills.Knowledgeable with Microsoft Office.
State-Specific Salary Range Disclosure RequirementsSalary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.Apply OnlineRequisition Number:2024-5324
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Strong desire to work with a team that has common goalsPassion for helping clients and building rapportDesire to work in a fast-paced environment where every day offers diverse questionsAptitude for problem-solving and thinking out of the box.Provides inbound support to resolve client inquiries and problems.Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.Determines whether to resolve issues personally or to refer to a more experienced team member.Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).May assist with writing estimates for software modification specifications and documentation of support processes.May submit client issues to the development team for resolution as needed.Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.May create or enhance documentation throughout the support process.Commits to expanding technological skills and knowledge of Tyler products.Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.Performs other duties as assigned.Qualifications
Bachelor's degree in a related field or equivalent experience.Excellent interpersonal skills.Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.Strong organizational skills.Effective analytical ability, particularly in a technical environment.Excellent written and verbal communication skills.Knowledgeable with Microsoft Office.
State-Specific Salary Range Disclosure RequirementsSalary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.Great Place to Work & Grow Your CareerCome join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
Taking Care of You & Your FamilyYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.Apply OnlineRequisition Number:2024-5324
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.