TD Bank
Sr. Relationship Manager
TD Bank, New Britain, Connecticut, us, 06051
Work Location:
United States of America
Hours:
40
Pay Details:
$141,960 - $213,200 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business:
Personal & Commercial Banking
Job Description:
The Sr. Relationship Manager serves the needs of the community commercial banking business, customizing a broad range of products and services to meet the financial needs of TD's customers. The job acquires, develops and manages commercial banking relationships by providing customized solutions across different commercial segments to build a strategy that is right for the customer now, and in the future with a focus on growing the portfolio by providing financial solutions and developing new business from both existing and new customers.
The role is a trusted advisor who, with sensitivity to the customer's operating environment, structures and packages practical and competitive solutions that demonstrate an understanding of their financing, cash management and overall business needs to add value to the customer's portfolio.
Depth & Scope:
Recognized as top level expert within the company in a customer segment or product/service line with responsibility for identifying and interpreting trends in the market to structure portfolios and get results
Develops new business with prospects that have the largest and most complex credit needs in assigned portfolio segment
Defines new approaches to sell and deliver solutions
Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
Highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business line or segment
Oversees the management and activities of large accounts and related servicing teams
Manages the most strategic relationships that are characterized by significantly complex products and services provided and/or takes a significant business development focus
Solves unique problems with broad impact on the business segment and financials
Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management
Impacts a range of sales achievement for largest accounts and relationships and a significant part of one or more business lines
Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program
Identifies and leads problem resolution for project/program complex requirements related issues at all levels
Education & Experience:
Undergraduate degree
10+ years relevant experience
In-depth understanding of commercial industry, business development techniques and credit decisions
Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
Extensive network of outside referral sources for new business
Excellent credit and financial analysis skills
Effective negotiation skills
Customer Accountabilities:
Responsible for growth goals (loans, deposits, fees), both individually and within the team, through development of new business customers and cross selling existing customers
Makes sales calls and may coordinate sales calling efforts, gather related financial and general business information as directed
Contributes and/or provides recommendation to loan decision process based on evaluation of credit risk and other key factors from Credit Management
Negotiates specific terms and conditions and communicates credit decisions to prospects and customers as directed by policy and/or credit approval
Leads all aspects of relationship management for an assigned portfolio/segment and/or geography
Delivers exceptional customer service at every interaction
Acts as a trusted advisor expected to meet the needs of customers by providing creative products/solutions
Actively generates referrals to all business partners in the Bank
Develops a clear retention plan for assigned portfolio deposits and loans within the specified territory
Identifies and responds to changes in the business environment
Develops community relationships and membership in civic and professional organizations
Shareholder Accountabilities:
Develops/implements sales strategies to proactively attract, acquire and retain customers/sales opportunities
Plans and executes business development activities, reviews and communicates results
Promotes and offers full suite of products, sales, services and banking capabilities
Assesses credit requests to determine risk and make appropriate recommendations
Contributes to credit applications with a high quality of risk assessment
Supports the timely and accurate completion of business processes and procedures
Protects the interests of the organization – identifies and manages risks
Ensures documentation is accurate and reflects client/business intentions
Identifies, suggests and participates in process improvement opportunities
Participates in cross-functional initiatives as a subject matter expert
Keeps abreast of emerging issues, trends, and evolving regulatory requirements
Maintains a culture of risk management and control
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive work environment
Provides thought leadership and/or industry knowledge in own area
Keeps current on emerging trends/developments
Participates in personal performance management and development activities
Keeps others informed and up-to-date about the status/progress of projects
Contributes to team development of skills and capabilities
Leads, motivates and develops relationships with internal and external business partners
Acts as a brand ambassador for your business area/function and the bank
Physical Requirements:
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Concentrating for long periods of time – Continuous
Reading, writing and comprehending instructions – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses.
TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.
Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive.
Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr
United States of America
Hours:
40
Pay Details:
$141,960 - $213,200 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business:
Personal & Commercial Banking
Job Description:
The Sr. Relationship Manager serves the needs of the community commercial banking business, customizing a broad range of products and services to meet the financial needs of TD's customers. The job acquires, develops and manages commercial banking relationships by providing customized solutions across different commercial segments to build a strategy that is right for the customer now, and in the future with a focus on growing the portfolio by providing financial solutions and developing new business from both existing and new customers.
The role is a trusted advisor who, with sensitivity to the customer's operating environment, structures and packages practical and competitive solutions that demonstrate an understanding of their financing, cash management and overall business needs to add value to the customer's portfolio.
Depth & Scope:
Recognized as top level expert within the company in a customer segment or product/service line with responsibility for identifying and interpreting trends in the market to structure portfolios and get results
Develops new business with prospects that have the largest and most complex credit needs in assigned portfolio segment
Defines new approaches to sell and deliver solutions
Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
Highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business line or segment
Oversees the management and activities of large accounts and related servicing teams
Manages the most strategic relationships that are characterized by significantly complex products and services provided and/or takes a significant business development focus
Solves unique problems with broad impact on the business segment and financials
Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management
Impacts a range of sales achievement for largest accounts and relationships and a significant part of one or more business lines
Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program
Identifies and leads problem resolution for project/program complex requirements related issues at all levels
Education & Experience:
Undergraduate degree
10+ years relevant experience
In-depth understanding of commercial industry, business development techniques and credit decisions
Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
Extensive network of outside referral sources for new business
Excellent credit and financial analysis skills
Effective negotiation skills
Customer Accountabilities:
Responsible for growth goals (loans, deposits, fees), both individually and within the team, through development of new business customers and cross selling existing customers
Makes sales calls and may coordinate sales calling efforts, gather related financial and general business information as directed
Contributes and/or provides recommendation to loan decision process based on evaluation of credit risk and other key factors from Credit Management
Negotiates specific terms and conditions and communicates credit decisions to prospects and customers as directed by policy and/or credit approval
Leads all aspects of relationship management for an assigned portfolio/segment and/or geography
Delivers exceptional customer service at every interaction
Acts as a trusted advisor expected to meet the needs of customers by providing creative products/solutions
Actively generates referrals to all business partners in the Bank
Develops a clear retention plan for assigned portfolio deposits and loans within the specified territory
Identifies and responds to changes in the business environment
Develops community relationships and membership in civic and professional organizations
Shareholder Accountabilities:
Develops/implements sales strategies to proactively attract, acquire and retain customers/sales opportunities
Plans and executes business development activities, reviews and communicates results
Promotes and offers full suite of products, sales, services and banking capabilities
Assesses credit requests to determine risk and make appropriate recommendations
Contributes to credit applications with a high quality of risk assessment
Supports the timely and accurate completion of business processes and procedures
Protects the interests of the organization – identifies and manages risks
Ensures documentation is accurate and reflects client/business intentions
Identifies, suggests and participates in process improvement opportunities
Participates in cross-functional initiatives as a subject matter expert
Keeps abreast of emerging issues, trends, and evolving regulatory requirements
Maintains a culture of risk management and control
Employee/Team Accountabilities:
Participates fully as a member of the team, supports a positive work environment
Provides thought leadership and/or industry knowledge in own area
Keeps current on emerging trends/developments
Participates in personal performance management and development activities
Keeps others informed and up-to-date about the status/progress of projects
Contributes to team development of skills and capabilities
Leads, motivates and develops relationships with internal and external business partners
Acts as a brand ambassador for your business area/function and the bank
Physical Requirements:
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Concentrating for long periods of time – Continuous
Reading, writing and comprehending instructions – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses.
TD is deeply committed to being a leader in customer experience. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.
Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive.
Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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