Senior Conversational AI Designer

Rocket Mortgage , backed by

Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Minimum Qualifications

Bachelor’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps

3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or Figma

Demonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectiveness

Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadership

Demonstrated experience applying the design decision making process and using data and key findings to inform design

Demonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals

Demonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson Assistant

Demonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative Principle

Understanding of common design heuristics and principles

Demonstrated ability to train and mentor

Preferred Qualifications

Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

Experience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement

Experience designing Artificial Intelligence (AI) or machine learning driven client experiences

Job SummaryAs a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll assist with defining best practices for the design discipline and mentor peers. You'll need to independently execute work that is consistently of high quality. You'll also be expected to be capable of tackling more ambiguous problems. At this level, experience has helped practitioners learn nuance and finesse in their primary technical competencies. This experience has deepened your understanding of the business impact of your work as well as how to communicate and measure that impact. You'll have also developed additional strategic skills such as facilitation and storytelling.

Responsibilities

Design conversational product experiences for chatbots, IVA/IVR, SMS and voice assistants

Collaborate with teams to create user-centered conversational product designs, requirements, workflows and strategies

Create conversational experiences and interfaces for product prototypes in keeping with industry standards and best practices

Conduct user research, including planning, prioritization, feedback collection and action plan creation

Translate user needs and business requirements into compelling experiences

Create user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfaces

Create low- and high-fidelity artifacts and prototypes to communicate design intent

Recommend metrics to define, manage and measure design success and prioritize enhancements

Develop conversation design best practices, personality, guidelines and templates

Mentor and train team members

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