Florida International University
Student IT Lab Assistant/Helpdesk - NWCNHS
Florida International University, Miami, Florida, us, 33222
Apply for Job Job Opening ID 532412Location Modesto A. Maidique CampusFull/Part TimeClose Date 11/27/2024Regular/TemporaryJob ID 532412Location Modesto A. Maidique CampusFull/Part TimeRegular/TemporaryAdd to Favorite Jobs Email this JobAbout FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.Job Summary
The Information Technology team at the Nicole Wertheim College of Nursing & Health Sciences are seeking students IT lab assistants to provide processional technical support for faculty and staff.Duties:Performs network troubleshooting on equipment, hardware, and repair.Installs and configures local and network printers.Creates logs and tracks service requires and remote sessions through resolution, using a help desk incident tracking software.Assists with coordinating minor IT-related projects in the NWCNHS.Assist with backup and recovery procedures for workstations. Perform new system installations, software upgrades and security patches. Install/ troubleshoot MS applications, email, network and local printers.Assist users with Microsoft Office applications, log in scripts, file retrieval and provide extensive technical support. Set up A/V equipment for faculty/staff presentations and Zoom meetings.Assist with the maintenance of the computer labs and digital displays. Assist with video conferencing equipment setup.Manages computer lab workstations, ensuring all PCs remain updated with security patches and are complying as set forth by the FIU Department of IT Security.Minimum Qualifications
Requires prior completion of FIU Service Excellence training or completion within first 30 days.Customer service knowledgeAbility to work in a team setting.Basic level of Microsoft Word.None to basic Microsoft Excel.Ability to take direction and work independently as needed.Ability to maintain confidentiality when dealing with highly sensitive information.Must have extensive experience with Windows OS, MS Outlook, remote desktop support, MS Office Suite, SharePoint site management and network printing tools. Must have experience providing Level I support, PC troubleshooting and repair services.Knowledge of content management, Canvas, and on-line exam support helpful. Must have knowledge of data security, data encryption, HIPAA regulations, and the ability to maintain confidential records.Position requires equipment lifting, set up and availability for special events.Experience with Windows Server 2012 and Mac OS knowledge helpful. Any Microsoft or CompTIA certifications are a plus.Job Category
Student AssistantStudent Disclosure
Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.Upon decreasing credit hours or graduating, student employment must end.
Work Schedule
Monday to Friday (Flex) up to 20 hours a week.Advertised Salary
$13/hourPre-Employment Requirements
How To Apply
Prospective EmployeeIf you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ".To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.*This posting will close at 12:00 am of the close date.How To Apply
Current EmployeeAs a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ".To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.*This posting will close at 12:00 am of the close date.Disclosures
Clery NoticeIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).Pay TransparencyFlorida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.Job Summary
The Information Technology team at the Nicole Wertheim College of Nursing & Health Sciences are seeking students IT lab assistants to provide processional technical support for faculty and staff.Duties:Performs network troubleshooting on equipment, hardware, and repair.Installs and configures local and network printers.Creates logs and tracks service requires and remote sessions through resolution, using a help desk incident tracking software.Assists with coordinating minor IT-related projects in the NWCNHS.Assist with backup and recovery procedures for workstations. Perform new system installations, software upgrades and security patches. Install/ troubleshoot MS applications, email, network and local printers.Assist users with Microsoft Office applications, log in scripts, file retrieval and provide extensive technical support. Set up A/V equipment for faculty/staff presentations and Zoom meetings.Assist with the maintenance of the computer labs and digital displays. Assist with video conferencing equipment setup.Manages computer lab workstations, ensuring all PCs remain updated with security patches and are complying as set forth by the FIU Department of IT Security.Minimum Qualifications
Requires prior completion of FIU Service Excellence training or completion within first 30 days.Customer service knowledgeAbility to work in a team setting.Basic level of Microsoft Word.None to basic Microsoft Excel.Ability to take direction and work independently as needed.Ability to maintain confidentiality when dealing with highly sensitive information.Must have extensive experience with Windows OS, MS Outlook, remote desktop support, MS Office Suite, SharePoint site management and network printing tools. Must have experience providing Level I support, PC troubleshooting and repair services.Knowledge of content management, Canvas, and on-line exam support helpful. Must have knowledge of data security, data encryption, HIPAA regulations, and the ability to maintain confidential records.Position requires equipment lifting, set up and availability for special events.Experience with Windows Server 2012 and Mac OS knowledge helpful. Any Microsoft or CompTIA certifications are a plus.Job Category
Student AssistantStudent Disclosure
Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.Upon decreasing credit hours or graduating, student employment must end.
Work Schedule
Monday to Friday (Flex) up to 20 hours a week.Advertised Salary
$13/hourPre-Employment Requirements
How To Apply
Prospective EmployeeIf you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ".To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.*This posting will close at 12:00 am of the close date.How To Apply
Current EmployeeAs a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ".To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.*This posting will close at 12:00 am of the close date.Disclosures
Clery NoticeIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).Pay TransparencyFlorida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.