Nuvem, Inc
Account Manager
Nuvem, Inc, Jersey City, New Jersey, United States, 07390
Primary Role : Developing and sustaining solid relationships with clients while addressing and resolving client issues by being the primary point of contact for all Nuvem products.
Essential Job Functions:Operate as the lead point of contact for Clients and associated vendorsCoordinate the involvement of company personnel, including support, service, and management resources, to meet or exceed Client Operations performance objectives and customers' expectationsWorking with Sales teams to manage project implementations ensuring that the documents and resources are in place to begin projects on-timeAdequately track and report on implementation and existing account statusLead client progress meetings as well as kick-off and annual wrap-up meetings in coordination with the Sales teamEnsures client communications and updates are accurate, professional, and timely. This also includes client documentation being shared on a standardized schedule and format; that meeting notes and commitments are recorded for both parties' review and acceptanceWork on reports and contracts as necessitated by projectResolve escalated Customer Services issues or complaints, provide corrective action plans and immediate resolutions; assist with high severity requests or issue escalations as neededParticipate in development and presentation of programs to decrease inventory and receivables lossesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersPerform key analyses of potential profit centers for recommendation to Clients; identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment; assist in researching sales opportunitiesProactively leads the strategic Client Operations planning process that develops mutual performance objectives, financial targets, and critical milestones. Completes strategic customer Client Operations plans that are aligned with company objectives; assist company in achieving key metrics and quarterly/annual revenue targetsCollect, analyze, and summarize Client data and trends. Forecast and track key account metricsAssesses, clarifies, and validates customer needs on an ongoing basis and partners with clients to ensure retention while seeking opportunities to promote expansion of servicesEnsure that client surveys are distributed, working towards "excellent" and "exceeds expectations" scoresContribute to a positive working environment and perform all duties as assigned to enhance the overall efforts of the organizationAssist in training new employeesOther duties as neededEOE
Requirements
Required Education & Skills:
BA or BS in Business or related field or equivalent work experience, preferred.
Ability to multi-task and handle multiple clients at one time
Experience:
Minimum 1 year of 340B and Account Management experiencePhysical Requirements:
Sitting for long periods of timeFine motor skills - repetitive hand motions via keyboard/phoneAbility to hear, write, and speak effectively20% travel, may be required
Essential Job Functions:Operate as the lead point of contact for Clients and associated vendorsCoordinate the involvement of company personnel, including support, service, and management resources, to meet or exceed Client Operations performance objectives and customers' expectationsWorking with Sales teams to manage project implementations ensuring that the documents and resources are in place to begin projects on-timeAdequately track and report on implementation and existing account statusLead client progress meetings as well as kick-off and annual wrap-up meetings in coordination with the Sales teamEnsures client communications and updates are accurate, professional, and timely. This also includes client documentation being shared on a standardized schedule and format; that meeting notes and commitments are recorded for both parties' review and acceptanceWork on reports and contracts as necessitated by projectResolve escalated Customer Services issues or complaints, provide corrective action plans and immediate resolutions; assist with high severity requests or issue escalations as neededParticipate in development and presentation of programs to decrease inventory and receivables lossesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersPerform key analyses of potential profit centers for recommendation to Clients; identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment; assist in researching sales opportunitiesProactively leads the strategic Client Operations planning process that develops mutual performance objectives, financial targets, and critical milestones. Completes strategic customer Client Operations plans that are aligned with company objectives; assist company in achieving key metrics and quarterly/annual revenue targetsCollect, analyze, and summarize Client data and trends. Forecast and track key account metricsAssesses, clarifies, and validates customer needs on an ongoing basis and partners with clients to ensure retention while seeking opportunities to promote expansion of servicesEnsure that client surveys are distributed, working towards "excellent" and "exceeds expectations" scoresContribute to a positive working environment and perform all duties as assigned to enhance the overall efforts of the organizationAssist in training new employeesOther duties as neededEOE
Requirements
Required Education & Skills:
BA or BS in Business or related field or equivalent work experience, preferred.
Ability to multi-task and handle multiple clients at one time
Experience:
Minimum 1 year of 340B and Account Management experiencePhysical Requirements:
Sitting for long periods of timeFine motor skills - repetitive hand motions via keyboard/phoneAbility to hear, write, and speak effectively20% travel, may be required