Account Manager

SummaryJob title: Account ManagerJob ID: 202459710007Department: Portland - Greentech RenewablesLocation: OR-MilwaukieDescriptionSummary:We are looking for an Account/Project Manager to own multiple customers books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals will have ample opportunity for growth within the organization.Reports to: Branch ManagerMinimum Qualifications:+ Previous customer service and/or administrative experience is required (1+ years strongly preferred) retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well+ Computer proficiency is required+ Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essentialADDITIONAL PROFICIENCIES+ Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency+ Must have stellar communication skills, both written and verbal+ Must be organized, possess strong problem-solving skills+ Must show initiative, self-motivation, perseverancePreferred Qualifications:+ Bachelor's degree in related field+ OR 2 years industry experienceWorking Conditions:Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel both by car and by air.Supervisory Responsibilities: NoEssential Job Functions:+ Proactive customer account management - accountable for specific customer accounts and ensuring we are consistently giving a positive experience+ Turn customer POs into sales orders, offer product expertise and enhancements where applicable+ Engage in pricing and availability discussions with customers & outside sales teams+ Develop processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs+ Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives+ Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship+ Provide customer service to walk-in retail customers+ Develop positive relationships with new and existing solar manufacturers+ Assist with customer order prep and deliveries in support of the Warehouse Team as needed+ Other duties as assignedCED is an Equal Opportunity Employer - Disability | VeteranCompensation Range:The compensation range for this position is $20 to $26 hourly.Other Compensation:The following additional compensation may be applicable for this position:+ Bonus+ Profit SharingBenefits:Benefits available for this position are:+ Insurance - Medical, Dental, Vision Care for full-time positions+ Life Insurance+ 401(k)+ Paid Sick Leave+ Paid Holidays+ Paid Vacation+ Health Savings Account (HSA) and matching