Cornell University
IT Support Assistant IV
Cornell University, Ithaca, New York, us, 14851
IT Support Assistant IV (Onsite)
*No Visa Sponsorship is available for this position.
About Cornell Ann S. Bowers College of Computing and Information Science
The Cornell Ann S. Bowers College of Computing and Information Science is a community of people committed to tackling some of the world's biggest challenges. Cornell Bowers CIS is home to the three academic departments: Computer Science, Information Science, and Statistics and Data Science, and it pushes boundaries in the information age through its commitment to both developing state-of-the-art computing and information technologies, and in studying and understanding the societal and human impact of these technologies.
Cornell Bowers CIS is responding to tremendous growth in student interest by investing heavily to increase its faculty-with a goal to increase by 50% over the next few years, as well as increasing its staff infrastructure, including its financial teams. Growth will allow the college to foster research excellence, expand critical and emerging fields, and increase opportunities for cross-disciplinary and university-wide collaboration. The college's Sponsored Research Administration Center (SRAC) delivers pre and post award research management and planning support to Principal Investigators (PI) conducting interdisciplinary research ($20M annual sponsored, faculty gifts and discretionary funds out of $80M central/dept budget total). The typical Cornell Bowers CIS PI research profile is collaborative and multi-sponsored, and the college's faculty are world leaders whose research is expanding fields of inquiry, developing core technologies, and examining the societal, sustainability, and ethical implications of technological innovation.
The Information Technology Service Group provides administrative, faculty, and research IT assistance to the College of Engineering, Computing and Information Science, and Cornell Tech in partnership with Cornell's Central IT unit. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop, Network, Research, Security, Audio Visual, and Web support.
The Opportunity
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Working as a member of the CoE/Bowers CIS/TECH ITSG team, this position will deliver first level IT support (Desktop, Network and Application) for the CoE/Bowers CIS community. The team member will work with and understand the needs of the clients, which include faculty, students, and other staff, in order for the CoE, Bowers CIS & Tech communities to achieve their academic mission. CoE/Bowers CIS/TECH is a large academic entity with approximately 3,200 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the CoE/Bowers CIS/TECH ITSG, reporting directly to the ITSG director. The primary responsibilities of this position are: - Configuration, setup, and maintenance of the desktop environment including general applications support as well as logical connection to network and server environments. - Understand and follow departmental, college, university, and US computer and network security requirements - Participate in maintaining computer and network security, including regular self-audits, adherence to University policy, complying with NY State and Federal laws/mandates, and working with others in the event of compromises. - Assist faculty computer and research needs as required. Including installing/configuring Linux, MS Windows, Mac OS, and/or other operating systems. - Troubleshooting and solving issues related to the computing and network connectivity problems. - Participate in identifying and recommending computing needs and solutions. - Work with management team members to ensure standards and processes are up to date and followed. - Document activities via ticketing and document systems, and any other material necessary for disaster recovery. - Web Site management: Control access, troubleshoot, provide assistance and guidance, and occasionally update.
CoE/Bowers CIS/Tech incorporates approximately 8,000 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the ITSG, reporting directly to the supervisor of the end-user support team. The team member will work with and understand the needs of the clients, which include faculty, students, and other staff, in order for the CoE, Bowers CIS, & Tech communities to achieve their academic mission.
The primary responsibilities of this position are:Configuration, setup, and maintenance of desktop environments including general applications support.Understand, follow and implement University computing policies.Participate in maintaining computer and network security, including regular self-audits, complying with NY State and Federal laws/mandates, and working with others in the event of compromises.Assist faculty computing and research needs as required.Installing and configuring Linux, MS Windows, Mac OS, and/or other operating systems.Participate in identifying and recommending computing needs and solutions across the supported community.Work with management team members to ensure standards and processes are up to date and followed.Document activities via ticketing and document systems, and any other material necessary for disaster recovery.Participate and contribute to Desktop engineering processes where applicable.First Level troubleshoot Audio Visual and Distance Learning hardware.What We Need
Required Qualifications:
Bachelor's degree in Computer Science /Information Science or equivalent combination of education and experience.Knowledge of installation, configuration, and troubleshooting techniques for Windows/Linux & Mac systems.Must have basic Linux knowledge.Knowledge of Microsoft services solutions i.e Windows 10/11, Active Directory and others.Must have thorough knowledge of MS Windows security practices such as managed Anti-Virus, software firewalls, Anti-Spyware tools, security audit software, and service lockdowns.Must have knowledge of Mac OSX operating systems and its integration with enterprise networks and solutions.Able to communicate effectively both written and verbally.Aptitude to work on a team and independently as required by projects.Possess a proven record of delivering a high level of customer service.Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.* A cover letter and resume are required for further consideration for this position.
* Relocation Assistance may be available for this position.
* No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
MSCE or other Microsoft Certification.UNIX Certifications.MEMCM ExperienceIntune ExperienceJAMF ExperienceWhat We Offer
Rewards and Benefits
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:IT Support Asst IVJob Family:Information TechnologyLevel:EPay Rate Type:HourlyPay Range:$28.24 - $32.82Remote Option Availability:OnsiteCompany:EndowedContact Name:Maria Avila
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic Discipline
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your
Home
dashboard to view jobs at Cornell.
Online Submission Guidelines :
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.
Notice to Applicants:
Please read the required Notice to Applicants statement by
clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-09-05
*No Visa Sponsorship is available for this position.
About Cornell Ann S. Bowers College of Computing and Information Science
The Cornell Ann S. Bowers College of Computing and Information Science is a community of people committed to tackling some of the world's biggest challenges. Cornell Bowers CIS is home to the three academic departments: Computer Science, Information Science, and Statistics and Data Science, and it pushes boundaries in the information age through its commitment to both developing state-of-the-art computing and information technologies, and in studying and understanding the societal and human impact of these technologies.
Cornell Bowers CIS is responding to tremendous growth in student interest by investing heavily to increase its faculty-with a goal to increase by 50% over the next few years, as well as increasing its staff infrastructure, including its financial teams. Growth will allow the college to foster research excellence, expand critical and emerging fields, and increase opportunities for cross-disciplinary and university-wide collaboration. The college's Sponsored Research Administration Center (SRAC) delivers pre and post award research management and planning support to Principal Investigators (PI) conducting interdisciplinary research ($20M annual sponsored, faculty gifts and discretionary funds out of $80M central/dept budget total). The typical Cornell Bowers CIS PI research profile is collaborative and multi-sponsored, and the college's faculty are world leaders whose research is expanding fields of inquiry, developing core technologies, and examining the societal, sustainability, and ethical implications of technological innovation.
The Information Technology Service Group provides administrative, faculty, and research IT assistance to the College of Engineering, Computing and Information Science, and Cornell Tech in partnership with Cornell's Central IT unit. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop, Network, Research, Security, Audio Visual, and Web support.
The Opportunity
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
Working as a member of the CoE/Bowers CIS/TECH ITSG team, this position will deliver first level IT support (Desktop, Network and Application) for the CoE/Bowers CIS community. The team member will work with and understand the needs of the clients, which include faculty, students, and other staff, in order for the CoE, Bowers CIS & Tech communities to achieve their academic mission. CoE/Bowers CIS/TECH is a large academic entity with approximately 3,200 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the CoE/Bowers CIS/TECH ITSG, reporting directly to the ITSG director. The primary responsibilities of this position are: - Configuration, setup, and maintenance of the desktop environment including general applications support as well as logical connection to network and server environments. - Understand and follow departmental, college, university, and US computer and network security requirements - Participate in maintaining computer and network security, including regular self-audits, adherence to University policy, complying with NY State and Federal laws/mandates, and working with others in the event of compromises. - Assist faculty computer and research needs as required. Including installing/configuring Linux, MS Windows, Mac OS, and/or other operating systems. - Troubleshooting and solving issues related to the computing and network connectivity problems. - Participate in identifying and recommending computing needs and solutions. - Work with management team members to ensure standards and processes are up to date and followed. - Document activities via ticketing and document systems, and any other material necessary for disaster recovery. - Web Site management: Control access, troubleshoot, provide assistance and guidance, and occasionally update.
CoE/Bowers CIS/Tech incorporates approximately 8,000 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the ITSG, reporting directly to the supervisor of the end-user support team. The team member will work with and understand the needs of the clients, which include faculty, students, and other staff, in order for the CoE, Bowers CIS, & Tech communities to achieve their academic mission.
The primary responsibilities of this position are:Configuration, setup, and maintenance of desktop environments including general applications support.Understand, follow and implement University computing policies.Participate in maintaining computer and network security, including regular self-audits, complying with NY State and Federal laws/mandates, and working with others in the event of compromises.Assist faculty computing and research needs as required.Installing and configuring Linux, MS Windows, Mac OS, and/or other operating systems.Participate in identifying and recommending computing needs and solutions across the supported community.Work with management team members to ensure standards and processes are up to date and followed.Document activities via ticketing and document systems, and any other material necessary for disaster recovery.Participate and contribute to Desktop engineering processes where applicable.First Level troubleshoot Audio Visual and Distance Learning hardware.What We Need
Required Qualifications:
Bachelor's degree in Computer Science /Information Science or equivalent combination of education and experience.Knowledge of installation, configuration, and troubleshooting techniques for Windows/Linux & Mac systems.Must have basic Linux knowledge.Knowledge of Microsoft services solutions i.e Windows 10/11, Active Directory and others.Must have thorough knowledge of MS Windows security practices such as managed Anti-Virus, software firewalls, Anti-Spyware tools, security audit software, and service lockdowns.Must have knowledge of Mac OSX operating systems and its integration with enterprise networks and solutions.Able to communicate effectively both written and verbally.Aptitude to work on a team and independently as required by projects.Possess a proven record of delivering a high level of customer service.Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.* A cover letter and resume are required for further consideration for this position.
* Relocation Assistance may be available for this position.
* No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
MSCE or other Microsoft Certification.UNIX Certifications.MEMCM ExperienceIntune ExperienceJAMF ExperienceWhat We Offer
Rewards and Benefits
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:IT Support Asst IVJob Family:Information TechnologyLevel:EPay Rate Type:HourlyPay Range:$28.24 - $32.82Remote Option Availability:OnsiteCompany:EndowedContact Name:Maria Avila
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic Discipline
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your
Home
dashboard to view jobs at Cornell.
Online Submission Guidelines :
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.
Notice to Applicants:
Please read the required Notice to Applicants statement by
clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-09-05