The North Highland Co
System Analyst
The North Highland Co, Trenton, New Jersey, us, 08628
REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN
Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else. And we're on the hunt for a new
PMQA Analyst .
HOW WILL YOU MAKE CHANGE HAPPEN?
The System Analyst will be responsible for ensuring system quality, managing requirements, and serving as a liaison between technical and business stakeholders. This role requires flexibility, as workload and priorities may shift based on State Based Exchange initiatives, regulatory changes, and leadership directives.
YOU WILL:
System Quality Assurance and MonitoringConduct daily system monitoring and quality assurance checksReview key application indicators and data anomaly reportsPrepare and deliver daily and weekly system QA reportsLead defect triage meetings and coordinate with the platform vendor to identify and align ownership to ensure defects are addressed, retested, and resolvedParticipate in release meetingsSupport system release sanity checks, as neededMonitor and balance notice generation and printing processesRequirements Management
Coordinate with business stakeholders to create requirements elaboration documents that add detail to the high-level product roadmap line items and that identify and address business issues, logic complexities, and solution / business compromises.Elicit, analyze, and document business requirementsWrite detailed requirement elaboration documentsFacilitate stakeholder sessions to gather feedback and validate resultsMonitor requirements from design to implementation
Review system design documents, provided by the platform vendor, for releases and provide feedbackReporting and Analysis
Generate weekly defect and system-stability summary reports for leadershipConduct ad-hoc analysis as requiredSpecial Projects and Processes
Develop presentations on processes for business teamsSupport documentation of processes on an ongoing basisSupport execution of annual processes (e.g., Periodic Data Match, 1095-A, Auto-Renewals), including documentation, dry runs, and production monitoring.Review proposed approach and the required reports from each stage.Create report templates (Excel and PowerPoint) to track and communicate end-to-end results.Gather batch job statistics and balance the counts from end-to-end.Analyze the results and compare to prior years and test for reasonableness.Review anomalous / unexpected results.
Provide CMS IV&V support if neededTools and Systems
Utilize Jira for defect tracking and triage discussionsIDEALLY, WE'D LIKE:
Experience in the health insurance, public health, and/or health policy fields.Health Benefit Exchange (HBE) / State Based Exchange (SBE) / Health Insurance Exchange (HIX) / Affordable Care Act (ACA) experience is ideal
Strong analytical and problem-solving skillsExcellent communication and stakeholder management abilitiesExperience with system quality assurance processes and defect managementFamiliarity with requirements elicitation and documentation techniquesProficiency in using project management and defect tracking tools (e.g., Jira)Ability to work flexibly and manage multiple prioritiesKnowledge of healthcare systems and processes is a plusThe ideal candidate will be detail-oriented, proactive, and able to work effectively in a fast-paced environment while managing multiple responsibilities
TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen:
Intentional, flexible growth.
We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.
People-first, and then some.
It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity.
Make your own change happen.
With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest.
Enviable Total Rewards.
We inspire our employees to do their best work. North Highland's Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance. In addition, a competitive hourly rate of: $60.00 - $80.00
READY TO MAKE CHANGE HAPPEN?
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.
Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.
This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.
Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.#ind2
Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else. And we're on the hunt for a new
PMQA Analyst .
HOW WILL YOU MAKE CHANGE HAPPEN?
The System Analyst will be responsible for ensuring system quality, managing requirements, and serving as a liaison between technical and business stakeholders. This role requires flexibility, as workload and priorities may shift based on State Based Exchange initiatives, regulatory changes, and leadership directives.
YOU WILL:
System Quality Assurance and MonitoringConduct daily system monitoring and quality assurance checksReview key application indicators and data anomaly reportsPrepare and deliver daily and weekly system QA reportsLead defect triage meetings and coordinate with the platform vendor to identify and align ownership to ensure defects are addressed, retested, and resolvedParticipate in release meetingsSupport system release sanity checks, as neededMonitor and balance notice generation and printing processesRequirements Management
Coordinate with business stakeholders to create requirements elaboration documents that add detail to the high-level product roadmap line items and that identify and address business issues, logic complexities, and solution / business compromises.Elicit, analyze, and document business requirementsWrite detailed requirement elaboration documentsFacilitate stakeholder sessions to gather feedback and validate resultsMonitor requirements from design to implementation
Review system design documents, provided by the platform vendor, for releases and provide feedbackReporting and Analysis
Generate weekly defect and system-stability summary reports for leadershipConduct ad-hoc analysis as requiredSpecial Projects and Processes
Develop presentations on processes for business teamsSupport documentation of processes on an ongoing basisSupport execution of annual processes (e.g., Periodic Data Match, 1095-A, Auto-Renewals), including documentation, dry runs, and production monitoring.Review proposed approach and the required reports from each stage.Create report templates (Excel and PowerPoint) to track and communicate end-to-end results.Gather batch job statistics and balance the counts from end-to-end.Analyze the results and compare to prior years and test for reasonableness.Review anomalous / unexpected results.
Provide CMS IV&V support if neededTools and Systems
Utilize Jira for defect tracking and triage discussionsIDEALLY, WE'D LIKE:
Experience in the health insurance, public health, and/or health policy fields.Health Benefit Exchange (HBE) / State Based Exchange (SBE) / Health Insurance Exchange (HIX) / Affordable Care Act (ACA) experience is ideal
Strong analytical and problem-solving skillsExcellent communication and stakeholder management abilitiesExperience with system quality assurance processes and defect managementFamiliarity with requirements elicitation and documentation techniquesProficiency in using project management and defect tracking tools (e.g., Jira)Ability to work flexibly and manage multiple prioritiesKnowledge of healthcare systems and processes is a plusThe ideal candidate will be detail-oriented, proactive, and able to work effectively in a fast-paced environment while managing multiple responsibilities
TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen:
Intentional, flexible growth.
We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.
People-first, and then some.
It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity.
Make your own change happen.
With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest.
Enviable Total Rewards.
We inspire our employees to do their best work. North Highland's Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance. In addition, a competitive hourly rate of: $60.00 - $80.00
READY TO MAKE CHANGE HAPPEN?
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.
Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.
This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.
Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.#ind2