Mintlify, Inc.
Founding Support Engineer San Francisco
Mintlify, Inc., San Francisco, California, United States, 94199
Join us in our mission to empower developers worldwide
Mintlify's platform reaches 20m+ developers every year and powers the documentation of 3500+ companies including Anthropic, Pinecone, and Zapier, to over 20% of the last YC batch.About the role
Mintlify is looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers. As a founding support engineer, you will be interacting directly with our customers through support tickets and Slack messages, troubleshooting complex issues to define the undefined, and setting a positive precedent for the rest of the team to follow.Your work will bring us toward industry-leading response times and service levels, while building our internal customer feedback operations in an increasingly intricate space. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. You will be crucial to the success of building an innovative, disruptive, and high-scale product.
If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team.What you need to succeed
Located in (or will relocate to) San Francisco and excited about working in-personStrong communication skills, both written and verbalAn interest in tinkering with the productFamiliarity with MDX, Git, and GitHubIn This Role, You Will
Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.Be among the foremost experts on everything related to Mintlify products. You are the last line of defense before our core Product and Engineering teams.Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc.Our values
We’re a small team with big dreams - and the culture we create is just as important to us as the product we’re building.Growth oriented:
We invest in people and growth as the company grows.Humility:
Everyone has a lot to give and a lot to learn. Egos are not allowed.Customer focused:
We love our customers. We make decisions by focusing relentlessly on them - and accept if this means changing our ideas. Customer success is our success.Intellectual honesty:
We believe in creating an environment where the best ideas win and acknowledging when we are wrong.Hack to success:
We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make educated bets, launch MVPs, and iterate.Having fun:
Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).Company Benefits
Not sold yet? Check out some benefits you’ll have access to as well:Competitive compensation and equityFlexible work culture20 days paid time off every yearHealth, dental, vision401k or RRSPFree lunch and dinners$700/year work setup stipend$200/month wellness stipendAnnual team offsiteUnlimited free mints
#J-18808-Ljbffr
Mintlify's platform reaches 20m+ developers every year and powers the documentation of 3500+ companies including Anthropic, Pinecone, and Zapier, to over 20% of the last YC batch.About the role
Mintlify is looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers. As a founding support engineer, you will be interacting directly with our customers through support tickets and Slack messages, troubleshooting complex issues to define the undefined, and setting a positive precedent for the rest of the team to follow.Your work will bring us toward industry-leading response times and service levels, while building our internal customer feedback operations in an increasingly intricate space. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. You will be crucial to the success of building an innovative, disruptive, and high-scale product.
If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team.What you need to succeed
Located in (or will relocate to) San Francisco and excited about working in-personStrong communication skills, both written and verbalAn interest in tinkering with the productFamiliarity with MDX, Git, and GitHubIn This Role, You Will
Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.Be among the foremost experts on everything related to Mintlify products. You are the last line of defense before our core Product and Engineering teams.Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc.Our values
We’re a small team with big dreams - and the culture we create is just as important to us as the product we’re building.Growth oriented:
We invest in people and growth as the company grows.Humility:
Everyone has a lot to give and a lot to learn. Egos are not allowed.Customer focused:
We love our customers. We make decisions by focusing relentlessly on them - and accept if this means changing our ideas. Customer success is our success.Intellectual honesty:
We believe in creating an environment where the best ideas win and acknowledging when we are wrong.Hack to success:
We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make educated bets, launch MVPs, and iterate.Having fun:
Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).Company Benefits
Not sold yet? Check out some benefits you’ll have access to as well:Competitive compensation and equityFlexible work culture20 days paid time off every yearHealth, dental, vision401k or RRSPFree lunch and dinners$700/year work setup stipend$200/month wellness stipendAnnual team offsiteUnlimited free mints
#J-18808-Ljbffr