Office Assistant 2 Customer Service - Watertown (NY HELPS)

37.5 hours per week.This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Non-Competitive Minimum Qualifications:One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps.Competitive Minimum Qualifications:If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications:A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.Subsequent 55 B/C Qualifications:A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a Grade 7 or higher determined to be similar by Civil Service and have a current Civil Service 55b/c approval letter.Reassignment Qualifications: (DOL Employees Only)Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in an Office Assistant 2 Customer Service if you have less than one year, you must be reachable on the current Office Assistant 2- Customer Service eligible list for this location if one exists.70.1 Transfer Qualifications:One year of permanent or contingent-permanent as a Grade 7 or higher determined to be similar by Civil Service.Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.Preferred Qualifications:Ability to initiate and maintain relationships across a diverse set of stakeholders.As an Office Assistant 2, you will perform complicated clerical and office support activities that require substantive knowledge of the program and/or of the programs governing laws, rules, and regulations. You will process sensitive applications, requests, or inquiries in which management or executive staff may be contacted. You will perform activities that may require coordination with internal or external parties.Notes regarding position and salary:Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.Candidates with no previous state service will begin at the starting rate of the salary range listed above.If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.Telecommuting is available and can be discussed during the interview.We offer a comprehensive benefits package, including:• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).• Choice of several affordable and competitive health insurance plans• Dental and vision insurance plans at no additional cost• Membership in the NYS Employee’s Retirement System• NYS Deferred Compensation Investment Plan• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)• Eligibility to apply for tuition reimbursement for qualifying employees and courses• Paid Parental LeaveOur mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us.DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Minimum Salary: 41399 Maximum Salary: 50884 Salary Unit: Yearly