California Water Service Group
Manager, Field Technology
California Water Service Group, San Jose, California, United States, 95199
Manager, Field TechnologyApply
Locations: San Jose, CA
Time Type: Full time
Posted on: Posted 4 Days Ago
Job Requisition ID: R2249
Job Description:
Summary:The IT Field Technology Manager is responsible for implementing and supporting enterprise level customer service, engineering, field worker activities and water quality software packages including but not limited to Oracle Customer Care and Billing, ESRI GIS, CMMS (Maximo), LIMS, and mobile solutions. The successful candidate has a combination of management, technical, communication, and customer service skills. This position is located at the Customer Service Support (CSS) Office in San Jose, CA.
ESSENTIAL FUNCTIONS:
Demonstrates extensive knowledge and success with leading efforts in designing and implementing utility customer information system (e.g. Oracle CC&B), meter reading (e.g. AMR, AMI and meter data management systems), asset management (e.g. Maximo, SCADA, and GIS), mobile workforce solutions, water quality (e.g. Laboratory Information Management Systems), and integration methods and software (e.g. SOA, Mulesoft API, JAVA microservices)
Supervises staff, including prioritizing and assigning work, conducting performance reviews, and overseeing staff development
Serves as the Project Manager for large scale programs within the Company; initiate, monitor, and close projects
Partners with the technical staff, functional users, Database Administrators, and Network Administrators to ensure all applications are performing at an optimal level
Provides excellent customer service to business users and other groups
Participates in the General Rate Case (GRC) process by providing written justifications for capital projects as required
Researches, recommends, and writes project justifications for new technologies that will improve existing business processes
Designs, implements, and enforces IT SOX controls
Reviews and approves software licenses and maintenance for Field Technology applications and subscriptions
Participates in and supports the Company’s Continuous Improvement program and projects
Performs other similar duties as assigned
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Information Systems or a related field
Five years of increasingly responsible experience in a management or supervisory role
Five years of experience working in IT managing, implementing, and supporting enterprise level Field Technology software applications such as Oracle Customer Care and Billing and/or Maximo
Proficient in the use of Microsoft Office applications and online collaboration and meeting tools
Valid California Driver License
Required Knowledge, Skills, and Abilities:
Knowledge of management principles, practices, and techniques
Demonstrated knowledge of CMMS, ERSI (GIS), SCADA, Mobile Workforce, and Oracle CC&B, Laboratory Information Management Systems (LIMS)
Knowledge and expertise in system integration methods and software
Knowledge of utility meter reading systems which include Meter Data Management systems, metering device management, Automated Meter Reading, and Advanced Metering Infrastructure technologies and integration with customer billing systems
Knowledge of various customer payment channels and platforms and how those integrate with customer self-service and billing systems
Knowledge of cloud computing platforms and application to utility operations and field service management
Knowledge of and working experience with ITIL and Project Management Institute frameworks
Knowledge and ability to comply with SOX controls
Knowledge of the Request for Proposal (RFP) process and ability to manage vendors and contractors
Knowledge and understanding of IT best practices; able to drive change and innovation
Ability to communicate effectively, both verbally, in writing, and via online conferencing with agencies, contractors, consultants, customers, all levels of employees and management, and vendors
Ability to support software applications and solutions to meet the Company’s short- and long-term business needs
Demonstrated ability to lead, manage, and motivate employees
Demonstrated commitment to providing outstanding customer service
Demonstrated decision-making skills
Ability to negotiate important contracts, evaluate and select vendors, set expectations, resolve conflicts on unsatisfactory services and products
Good problem-solving and troubleshooting skills
Flexible and able to prioritize work
Salary Range: $144,000 - $261,400
Deadline to submit resume is Monday, September 23, 2024.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
About UsCalifornia Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups.
Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.
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Locations: San Jose, CA
Time Type: Full time
Posted on: Posted 4 Days Ago
Job Requisition ID: R2249
Job Description:
Summary:The IT Field Technology Manager is responsible for implementing and supporting enterprise level customer service, engineering, field worker activities and water quality software packages including but not limited to Oracle Customer Care and Billing, ESRI GIS, CMMS (Maximo), LIMS, and mobile solutions. The successful candidate has a combination of management, technical, communication, and customer service skills. This position is located at the Customer Service Support (CSS) Office in San Jose, CA.
ESSENTIAL FUNCTIONS:
Demonstrates extensive knowledge and success with leading efforts in designing and implementing utility customer information system (e.g. Oracle CC&B), meter reading (e.g. AMR, AMI and meter data management systems), asset management (e.g. Maximo, SCADA, and GIS), mobile workforce solutions, water quality (e.g. Laboratory Information Management Systems), and integration methods and software (e.g. SOA, Mulesoft API, JAVA microservices)
Supervises staff, including prioritizing and assigning work, conducting performance reviews, and overseeing staff development
Serves as the Project Manager for large scale programs within the Company; initiate, monitor, and close projects
Partners with the technical staff, functional users, Database Administrators, and Network Administrators to ensure all applications are performing at an optimal level
Provides excellent customer service to business users and other groups
Participates in the General Rate Case (GRC) process by providing written justifications for capital projects as required
Researches, recommends, and writes project justifications for new technologies that will improve existing business processes
Designs, implements, and enforces IT SOX controls
Reviews and approves software licenses and maintenance for Field Technology applications and subscriptions
Participates in and supports the Company’s Continuous Improvement program and projects
Performs other similar duties as assigned
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Information Systems or a related field
Five years of increasingly responsible experience in a management or supervisory role
Five years of experience working in IT managing, implementing, and supporting enterprise level Field Technology software applications such as Oracle Customer Care and Billing and/or Maximo
Proficient in the use of Microsoft Office applications and online collaboration and meeting tools
Valid California Driver License
Required Knowledge, Skills, and Abilities:
Knowledge of management principles, practices, and techniques
Demonstrated knowledge of CMMS, ERSI (GIS), SCADA, Mobile Workforce, and Oracle CC&B, Laboratory Information Management Systems (LIMS)
Knowledge and expertise in system integration methods and software
Knowledge of utility meter reading systems which include Meter Data Management systems, metering device management, Automated Meter Reading, and Advanced Metering Infrastructure technologies and integration with customer billing systems
Knowledge of various customer payment channels and platforms and how those integrate with customer self-service and billing systems
Knowledge of cloud computing platforms and application to utility operations and field service management
Knowledge of and working experience with ITIL and Project Management Institute frameworks
Knowledge and ability to comply with SOX controls
Knowledge of the Request for Proposal (RFP) process and ability to manage vendors and contractors
Knowledge and understanding of IT best practices; able to drive change and innovation
Ability to communicate effectively, both verbally, in writing, and via online conferencing with agencies, contractors, consultants, customers, all levels of employees and management, and vendors
Ability to support software applications and solutions to meet the Company’s short- and long-term business needs
Demonstrated ability to lead, manage, and motivate employees
Demonstrated commitment to providing outstanding customer service
Demonstrated decision-making skills
Ability to negotiate important contracts, evaluate and select vendors, set expectations, resolve conflicts on unsatisfactory services and products
Good problem-solving and troubleshooting skills
Flexible and able to prioritize work
Salary Range: $144,000 - $261,400
Deadline to submit resume is Monday, September 23, 2024.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
About UsCalifornia Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups.
Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.
#J-18808-Ljbffr