Accompany Health
Manager of Market Operations
Accompany Health, Indianapolis, Indiana, us, 46262
About the role:
Accompany Health Managers of Market Operations serves a critical role in our Integrated Care Teams, which also include Physicians, Advanced Practice clinicians, Community Health Workers, Patient Experience Navigators, RNs, Social Workers, Behavioral Health Clinicians, Psychiatrists, and Pharmacists. Together this team is responsible for providing and coordinating care for an intimate panel of patients in their homes, community, and virtually.
As a Manager of Market Operations, you will directly supervise a multi-disciplinary care team who are responsible for building trusting longitudinal relationships with their patients, engaging in health coaching to support behavior change to achieve patient goals, providing psychosocial support, and navigating to social determinants of health resources.
You will also serve as the "glue" for our Integrated Care Teams; together with the physicians and advanced practice clinicians on their teams, you will ensure that our patients have an appropriate holistic care plan that is tailored to their medical, behavioral, and social needs and drive coordination of all team members in achieving these goals.
You will also partner closely with our Medical Director to help our teams achieve the highest standards of patient care and experience. Together you will lead daily clinical operations of your care teams, handle team schedules, and implement operational changes.
Responsibilities will include:Hire, train, and supervise the care team as assigned, including:Community Health Workers , including, ensuring appropriate patient goal creation and progress, resolving problems or barriers, and ensuring timely and appropriate documentation.Patient Experience Navigators , whose main responsibilities include scheduling follow-up, urgent, and same-day visits with patients, assisting patients with their referrals, DME, labs, etc., closing orders, and other initiatives in support of operational and clinical outcomesLogistics Coordinator(s) , whose main responsibilities include schedule management and hygiene, field logistics coordination between the care team and patients, and special projects related to field operationsManaging your broader care team, including team-building activities, peer support, coverage schedules, and problem-solving to address their needs.Leading multidisciplinary case conferences in conjunction with provider leaders on the team. This will include gathering appropriate multidisciplinary input and ensuring appropriate documentation and follow-through on the care plan across Integrated Care Team members.Supporting the Integrated Care Team's ongoing professional learning, training, and clinical development, in partnership with our People team.Partnering with other market leaders and disciplines to support our integrated practice, including helping to develop programming and new initiatives to drive improved patient care, engagement, and experience.Manage the timely posting of accurate care team member schedulesConduct regular audits, 1:1s, or shadowing of tasks to ensure team members are adhering to processes and identify areas where additional training is neededUtilize reports to track progress toward market and team OKRs; identify and diagnose areas for improvementLead the communication and implementation of new processes with your teamsOther duties as assigned>
What makes you a fit for the team:
Ability to navigate change and manage multiple priorities in an entrepreneurial startup culture with rapid growth and learningPassionate about caring for complex, historically underserved patients with co-occurring chronic and behavioral health conditions in an integrated, multi-disciplinary model anchored in home-based and tech-enabled virtual care.Excellent communicator able to motivate and lead multidisciplinary teams towards common goals.Passion for coaching and mentoring and developing others. You love the thrills and challenges that come with people management and are eager to spend the majority of your time on this.Ability to maintain composure under challenging circumstances while guiding others to smart, effective solutions.Aware of their leadership skills and potential for impact and eager to share those with a fast growing, energetic team at the leading edge of healthcare innovation.Ability to interpret and harness performance metrics and data to drive decision-making and people managementDesired skills and experience:
RequiredBachelor's or Master's degree in a related field5+ years of experience in a supervisory role building high-performing, patient-centric teams5+ years of experience in a clinical settingAbility to work flexible hours as neededProficient computer skills to learn and use our software systemsExperience working within a multidisciplinary team including clinical and non clinical team members2 years of experience managing performance metrics or KPIsDemonstrated flexibility with tailored support centered around patient's priorities, evolving needs, and goalsExcellent cultural sensitivity and comfort with diverse race/ethnicitiesValid unrestricted driver's license and access to an insured vehicle for daily usePreferredMaster's in Public Health or health related fieldBilingual/fluency in other languages commonly spoken by people in the community we serveExperience with Google Suite and/or other tech platforms; additional experience with an electronic health record preferredExperience managing community health workers, patient navigators, care managers, or social workersExperience in value-based careExperience as an active participant in continuous quality improvement projectsExperience with engaging individuals with untreated and/or symptomatic chronic mental illness and addictionFamiliarity working with individuals experiencing homelessness, and in-depth knowledge of homeless services in the communityFamiliarity working with individuals at end-of-life, including hospice and palliative care servicesUnderstanding of social work ethics and values with dedication to applying social justice principles to health care setting
$85,000 - $95,000 a year
The US base salary range for this full-time position is $85,000-$95,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.
#LI-Hybrid
#LI-LB1
Accompany Health Managers of Market Operations serves a critical role in our Integrated Care Teams, which also include Physicians, Advanced Practice clinicians, Community Health Workers, Patient Experience Navigators, RNs, Social Workers, Behavioral Health Clinicians, Psychiatrists, and Pharmacists. Together this team is responsible for providing and coordinating care for an intimate panel of patients in their homes, community, and virtually.
As a Manager of Market Operations, you will directly supervise a multi-disciplinary care team who are responsible for building trusting longitudinal relationships with their patients, engaging in health coaching to support behavior change to achieve patient goals, providing psychosocial support, and navigating to social determinants of health resources.
You will also serve as the "glue" for our Integrated Care Teams; together with the physicians and advanced practice clinicians on their teams, you will ensure that our patients have an appropriate holistic care plan that is tailored to their medical, behavioral, and social needs and drive coordination of all team members in achieving these goals.
You will also partner closely with our Medical Director to help our teams achieve the highest standards of patient care and experience. Together you will lead daily clinical operations of your care teams, handle team schedules, and implement operational changes.
Responsibilities will include:Hire, train, and supervise the care team as assigned, including:Community Health Workers , including, ensuring appropriate patient goal creation and progress, resolving problems or barriers, and ensuring timely and appropriate documentation.Patient Experience Navigators , whose main responsibilities include scheduling follow-up, urgent, and same-day visits with patients, assisting patients with their referrals, DME, labs, etc., closing orders, and other initiatives in support of operational and clinical outcomesLogistics Coordinator(s) , whose main responsibilities include schedule management and hygiene, field logistics coordination between the care team and patients, and special projects related to field operationsManaging your broader care team, including team-building activities, peer support, coverage schedules, and problem-solving to address their needs.Leading multidisciplinary case conferences in conjunction with provider leaders on the team. This will include gathering appropriate multidisciplinary input and ensuring appropriate documentation and follow-through on the care plan across Integrated Care Team members.Supporting the Integrated Care Team's ongoing professional learning, training, and clinical development, in partnership with our People team.Partnering with other market leaders and disciplines to support our integrated practice, including helping to develop programming and new initiatives to drive improved patient care, engagement, and experience.Manage the timely posting of accurate care team member schedulesConduct regular audits, 1:1s, or shadowing of tasks to ensure team members are adhering to processes and identify areas where additional training is neededUtilize reports to track progress toward market and team OKRs; identify and diagnose areas for improvementLead the communication and implementation of new processes with your teamsOther duties as assigned>
What makes you a fit for the team:
Ability to navigate change and manage multiple priorities in an entrepreneurial startup culture with rapid growth and learningPassionate about caring for complex, historically underserved patients with co-occurring chronic and behavioral health conditions in an integrated, multi-disciplinary model anchored in home-based and tech-enabled virtual care.Excellent communicator able to motivate and lead multidisciplinary teams towards common goals.Passion for coaching and mentoring and developing others. You love the thrills and challenges that come with people management and are eager to spend the majority of your time on this.Ability to maintain composure under challenging circumstances while guiding others to smart, effective solutions.Aware of their leadership skills and potential for impact and eager to share those with a fast growing, energetic team at the leading edge of healthcare innovation.Ability to interpret and harness performance metrics and data to drive decision-making and people managementDesired skills and experience:
RequiredBachelor's or Master's degree in a related field5+ years of experience in a supervisory role building high-performing, patient-centric teams5+ years of experience in a clinical settingAbility to work flexible hours as neededProficient computer skills to learn and use our software systemsExperience working within a multidisciplinary team including clinical and non clinical team members2 years of experience managing performance metrics or KPIsDemonstrated flexibility with tailored support centered around patient's priorities, evolving needs, and goalsExcellent cultural sensitivity and comfort with diverse race/ethnicitiesValid unrestricted driver's license and access to an insured vehicle for daily usePreferredMaster's in Public Health or health related fieldBilingual/fluency in other languages commonly spoken by people in the community we serveExperience with Google Suite and/or other tech platforms; additional experience with an electronic health record preferredExperience managing community health workers, patient navigators, care managers, or social workersExperience in value-based careExperience as an active participant in continuous quality improvement projectsExperience with engaging individuals with untreated and/or symptomatic chronic mental illness and addictionFamiliarity working with individuals experiencing homelessness, and in-depth knowledge of homeless services in the communityFamiliarity working with individuals at end-of-life, including hospice and palliative care servicesUnderstanding of social work ethics and values with dedication to applying social justice principles to health care setting
$85,000 - $95,000 a year
The US base salary range for this full-time position is $85,000-$95,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.
#LI-Hybrid
#LI-LB1