Desktop Support Engineer

Job Title

Desktop Support Engineer

Education

High School

Job Type

Full-time

Job Classification

Salaried

Salary Grade

Location

Washington, DC US (Primary)

Travel

Job Description

The Desktop Support Engineer provides technical support for desktops and laptops, including account administration, MS Exchange support, PKI assistance, device imaging and deskside support.

Responsibilities

Provide Deskside SupportProvide daily technical support for desktops and laptopsCreate ServiceNow tickets for all customer requests for service and/or assistance.Provide Move, Add and Change (MAC) SupportImage and re-image devicesQualifications

Experience Providing On-Site Desktop SupportExperience working with CustomersExperience using ServiceNowPast experience on Department of Veterans Affairs projects is a plus