Relation Insurance Inc
Senior Account Manager - Commercial Lines
Relation Insurance Inc, Tampa, Florida, us, 33646
WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE'RE LOOKING FOR
The Senior Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The person in this position is expected to consistently provide excellent customer service to assigned large accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, this position will build relationships with clients to encourage new and repeat business opportunities. The Senior Account Manager is expected to project a professional company image through all interactions with clients, insurance carriers, coworkers and others.
A GLIMPSE INTO YOUR DAYServes client advocate and a primary point of contact for assigned large accounts. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.Develops professional business relationships with all clients and demonstrates a clear understanding of the client's core business.Manages client expectations, service commitments, and anticipates needs of the client.Assists with the strategic design of insurance plans for clients without supervision.Acts as field underwriter and authorized representative of the insurance carriers in order to determine whether or not coverage should be bound. Binds coverage as appropriate.Strategically remarkets renewals to ensure a high level of account retention.Oversees the preparation of proposals for the client, including, but not limited to submissions, loss evaluations and risk analysis to ensure timely and accurate quotations and policies. Determines and communicates various options for billing and invoicing.Prepares summaries of insurance and schedules. Supports client needs by accurately producing binders, certificates, policies, endorsements and other related items.Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in an effort to work toward a settlement of all claims.Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed.Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company's financial equity.Recommends process improvements as needed.Quickly identifies and resolves complex client service issues.May manage the work of others.Special projects and other duties as assigned.WHAT SUCCESS LOOKS LIKE IN THIS ROLE
A Property and Casualty License from state of domicile is required and must be maintained.College degree preferred.CPCU and/or Certified Insurance Counselor (CIC) Designations, a plus.5+ years' account management experience in the insurance industry with a focus on commercial lines of coverage is required.Excellent PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.Advanced skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation.Ability to work independently and as part of a team.WHY CHOOSE RELATION?
Competitive pay.A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.Career advancement and development opportunities.
Note:
The above is not all encompassing of the full position description.
Relation Insurance Inc.
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
$119,000.00 - $125,000.00
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE'RE LOOKING FOR
The Senior Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The person in this position is expected to consistently provide excellent customer service to assigned large accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, this position will build relationships with clients to encourage new and repeat business opportunities. The Senior Account Manager is expected to project a professional company image through all interactions with clients, insurance carriers, coworkers and others.
A GLIMPSE INTO YOUR DAYServes client advocate and a primary point of contact for assigned large accounts. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.Develops professional business relationships with all clients and demonstrates a clear understanding of the client's core business.Manages client expectations, service commitments, and anticipates needs of the client.Assists with the strategic design of insurance plans for clients without supervision.Acts as field underwriter and authorized representative of the insurance carriers in order to determine whether or not coverage should be bound. Binds coverage as appropriate.Strategically remarkets renewals to ensure a high level of account retention.Oversees the preparation of proposals for the client, including, but not limited to submissions, loss evaluations and risk analysis to ensure timely and accurate quotations and policies. Determines and communicates various options for billing and invoicing.Prepares summaries of insurance and schedules. Supports client needs by accurately producing binders, certificates, policies, endorsements and other related items.Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in an effort to work toward a settlement of all claims.Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed.Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company's financial equity.Recommends process improvements as needed.Quickly identifies and resolves complex client service issues.May manage the work of others.Special projects and other duties as assigned.WHAT SUCCESS LOOKS LIKE IN THIS ROLE
A Property and Casualty License from state of domicile is required and must be maintained.College degree preferred.CPCU and/or Certified Insurance Counselor (CIC) Designations, a plus.5+ years' account management experience in the insurance industry with a focus on commercial lines of coverage is required.Excellent PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.Advanced skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.Advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation.Ability to work independently and as part of a team.WHY CHOOSE RELATION?
Competitive pay.A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.Career advancement and development opportunities.
Note:
The above is not all encompassing of the full position description.
Relation Insurance Inc.
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
$119,000.00 - $125,000.00