Zeta Global
Account Manager - CRM
Zeta Global, New York, New York, us, 10261
WHO WE ARE
Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
THE ROLE
You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution. The Account Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients' marketing strategies.
Key Responsibilities:
Manage client budget and forecast processes. Work with client to plan and execute a wide range of campaigns across addressable channels. Ensure compliance with SLAs. Evaluate opportunities to grow the scope of services and tools.
What you will do:You will be the "connector" between Zeta and the client in order to maintain and grow the business relationship.Adapt quickly to the client's business model and culture in order to consult and advise them with expertise.Use persuasion, facts and business cases to gain buy-in and incent others to complete actions - influence management is criticalDemonstrate critical thinking/problem solving skills to frame a situation/conceptCommunicate effectively downward, laterally and upwardBalance company, team, and personal achievementEstablish and build deep rooted client relationships across multiple levelsSpearhead projects and facilitate cross-functional team communicationLiaise with operational resources in the US and offshore to ensure superior execution of client campaignDesired Skills and Experience:
Bachelor's degree2-4 years' experience in account management or a client-side marketing department with deep experience with:
Email/Digital marketingCustomer journey developmentMulti/Omnichannel marketingCampaign management
Superior presentation skills/PowerPoint storyboardingAdept at problem solvingBENEFITS & PERKS
Unlimited PTOExcellent medical, dental, and vision coverageEmployee Equity and Stock Purchase PlanEmployee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
COMPENSATION RANGE
The compensation range for this role is $65,000.00 - $75,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-release
#LI-DD1
Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
THE ROLE
You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution. The Account Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients' marketing strategies.
Key Responsibilities:
Manage client budget and forecast processes. Work with client to plan and execute a wide range of campaigns across addressable channels. Ensure compliance with SLAs. Evaluate opportunities to grow the scope of services and tools.
What you will do:You will be the "connector" between Zeta and the client in order to maintain and grow the business relationship.Adapt quickly to the client's business model and culture in order to consult and advise them with expertise.Use persuasion, facts and business cases to gain buy-in and incent others to complete actions - influence management is criticalDemonstrate critical thinking/problem solving skills to frame a situation/conceptCommunicate effectively downward, laterally and upwardBalance company, team, and personal achievementEstablish and build deep rooted client relationships across multiple levelsSpearhead projects and facilitate cross-functional team communicationLiaise with operational resources in the US and offshore to ensure superior execution of client campaignDesired Skills and Experience:
Bachelor's degree2-4 years' experience in account management or a client-side marketing department with deep experience with:
Email/Digital marketingCustomer journey developmentMulti/Omnichannel marketingCampaign management
Superior presentation skills/PowerPoint storyboardingAdept at problem solvingBENEFITS & PERKS
Unlimited PTOExcellent medical, dental, and vision coverageEmployee Equity and Stock Purchase PlanEmployee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
COMPENSATION RANGE
The compensation range for this role is $65,000.00 - $75,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-release
#LI-DD1