Digital Turbine
Junior Yield Operations Specialist
Digital Turbine, Durham, North Carolina, United States, 27703
At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers - intelligently connecting people in more ways across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
We are looking for a highly analytical, and detailed oriented Yield Ops, who will report directly to the US Yield Team Lead. The role will entail logical, data driven analysis on day to day metrics, along with helping troubleshooting campaign performance and delivery, and collaboration across a mix of internal teams. Great attention to detail will be required as the candidate provides support for the Yield team and carries out process tasks.
Key Responsibilities:
[Owning the Global Operational Tasks for the Yield Team]
Analyze and field Yield operations tickets in Jira to provide support when new devices are launching with our partners which includes generating new SIDs (unique IDs), programming carrier required apps and relevant advertiser campaigns. You will be responsible for ensuring the data configuration and reporting is all aligned to capture data.
Process App Approval Request forms in Salesforce and keep the Yield Managers informed of changes, issues, and escalations. Yield Ops is responsible for owning this process.
Maintain upkeep of internal Yield Wiki pages in partnership with Yield Managers, ensuring all required information and processes are kept up to date
Proactively collaborate with cross-functional teams to identify, troubleshoot, resolve and find solutions to issues related to operational setup, campaign performance, tracking, reporting, and other Platform functionalities.
Understanding the "big picture" target KPIs by Carrier and assisting in monitoring daily reports
Assist the Yield Managers in programming new campaigns & monitoring internal Slack channels for revisions and adjustments
Be the first eyes on newly launched campaigns and verify data is pulling through correctly, flagging any areas of concern.
Working with the Notification OPs Lead to QA Notification approval requests & configurations prior to deployment
[Supporting the Global Yield Team with Performance Monitoring]
Collaborate closely with the sales, account managers, and operations team to provide data-driven insights that guide strategic revenue & carrier partner growth
Monitor day to day KPI metrics, and understanding the trends and providing feedback to the Yield Managers
Support the Yield team to ensure revenue performance is maintained across the carriers
Performing regular audits of configuration accuracy, OS updates, and maintenance of device configurations
Assist Yield managers in their week-over-week KPI health checks and share out updates to the larger teams where needed
Require Skills:
2+ years of experience, in a similar or operationally focused role
Exceptional attention to detail and organizational skills to multi-task & manage various priorities simultaneously.
Highly self-motivated, with a positive attitude, and proactive approach
Problem-solving mindset and ability to troubleshoot & identify technical issues under time-sensitive situations
Strong analytical skills and business orientation and able to translate complex data into actionable insights
Team player with excellent interpersonal skills and the ability to collaborate efficiently within a cross functional team
Exceptional communication skills both verbal and written
Desire to work in a fast paced environment
Proficiency in Google Suite products, Salesforce, and MS Excel
Experience with Tableau and SQL experience is helpful but not required
About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization - connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce's Company Culture in 2020.
Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and partners, driving better outcomes.
We are looking for a highly analytical, and detailed oriented Yield Ops, who will report directly to the US Yield Team Lead. The role will entail logical, data driven analysis on day to day metrics, along with helping troubleshooting campaign performance and delivery, and collaboration across a mix of internal teams. Great attention to detail will be required as the candidate provides support for the Yield team and carries out process tasks.
Key Responsibilities:
[Owning the Global Operational Tasks for the Yield Team]
Analyze and field Yield operations tickets in Jira to provide support when new devices are launching with our partners which includes generating new SIDs (unique IDs), programming carrier required apps and relevant advertiser campaigns. You will be responsible for ensuring the data configuration and reporting is all aligned to capture data.
Process App Approval Request forms in Salesforce and keep the Yield Managers informed of changes, issues, and escalations. Yield Ops is responsible for owning this process.
Maintain upkeep of internal Yield Wiki pages in partnership with Yield Managers, ensuring all required information and processes are kept up to date
Proactively collaborate with cross-functional teams to identify, troubleshoot, resolve and find solutions to issues related to operational setup, campaign performance, tracking, reporting, and other Platform functionalities.
Understanding the "big picture" target KPIs by Carrier and assisting in monitoring daily reports
Assist the Yield Managers in programming new campaigns & monitoring internal Slack channels for revisions and adjustments
Be the first eyes on newly launched campaigns and verify data is pulling through correctly, flagging any areas of concern.
Working with the Notification OPs Lead to QA Notification approval requests & configurations prior to deployment
[Supporting the Global Yield Team with Performance Monitoring]
Collaborate closely with the sales, account managers, and operations team to provide data-driven insights that guide strategic revenue & carrier partner growth
Monitor day to day KPI metrics, and understanding the trends and providing feedback to the Yield Managers
Support the Yield team to ensure revenue performance is maintained across the carriers
Performing regular audits of configuration accuracy, OS updates, and maintenance of device configurations
Assist Yield managers in their week-over-week KPI health checks and share out updates to the larger teams where needed
Require Skills:
2+ years of experience, in a similar or operationally focused role
Exceptional attention to detail and organizational skills to multi-task & manage various priorities simultaneously.
Highly self-motivated, with a positive attitude, and proactive approach
Problem-solving mindset and ability to troubleshoot & identify technical issues under time-sensitive situations
Strong analytical skills and business orientation and able to translate complex data into actionable insights
Team player with excellent interpersonal skills and the ability to collaborate efficiently within a cross functional team
Exceptional communication skills both verbal and written
Desire to work in a fast paced environment
Proficiency in Google Suite products, Salesforce, and MS Excel
Experience with Tableau and SQL experience is helpful but not required
About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization - connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce's Company Culture in 2020.
Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and partners, driving better outcomes.