IronArch Technology
Help Desk Specialist
IronArch Technology, Pierre, South Dakota, United States, 57501
DescriptionWho We AreKnown for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.Our employees have voted us as a
'Best Place to Work' 8 times
and we are an
INC 5000 recipient for being one of the fastest growing businesses in the United States.Our Values:
People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!What You'll DoIronArch Technology
is seeking a
Help Desk Specialist
to provide Tier 3 Desktop support to join our team. The Help Desk Specialist will perform technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).Responsibilities will include:Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.Troubleshoot output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Ensuring printer firmware and CAC software are in compliance, and work instructions are current.Requirements
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education4+ years of professional, applicable experienceCurrent DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employmentMay need to travelNormal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basisPrior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairsExperience installing and configuring firmware, and CAC authentication software on printer devicesExperience supporting Windows 10, and MS Office 2013Experience using Remedy or a similar ticketing systemStrong analytical and follow through skillsStrong verbal and written communications skillsDemonstrated experience writing process documentationAbility to coordinate and get cooperation from multiple areas within IT to accomplish assignmentsAbility to work well independently on defined tasksAbility to work well as part of a teamSecret Clearance required prior to startPreferred qualifications:Prior USACE/ACE-IT experienceExperience working in a DoD environmentExperience supporting Office 365Knowledge of PowerShell scripting a plusExperience using SharePoint to organize and store documentsArmy MOS 25B experience desiredWhy IronArch Technology?Awarded Best Place to Work 8 times!Competitive compensation and market-leading bonus opportunitiesMedical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expensesCompany-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting20 days of PTO accumulated per calendar year11 paid holidaysBereavement, jury duty, parental (maternity/paternity/adoption), and military leavesSabbatical programsCompany-paid short- and long-term disabilityCompany-paid life insuranceVoluntary life, accidental and indemnity income replacement benefitsProfessional development reimbursementHealth club reimbursementMatching donation program and annual philanthropic activitiesPet insuranceAnd more!Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 8 years!IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
'Best Place to Work' 8 times
and we are an
INC 5000 recipient for being one of the fastest growing businesses in the United States.Our Values:
People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!What You'll DoIronArch Technology
is seeking a
Help Desk Specialist
to provide Tier 3 Desktop support to join our team. The Help Desk Specialist will perform technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages to support our Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program. The RITS program provides modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).Responsibilities will include:Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.Troubleshoot output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Ensuring printer firmware and CAC software are in compliance, and work instructions are current.Requirements
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education4+ years of professional, applicable experienceCurrent DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employmentMay need to travelNormal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basisPrior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third party warranty repairsExperience installing and configuring firmware, and CAC authentication software on printer devicesExperience supporting Windows 10, and MS Office 2013Experience using Remedy or a similar ticketing systemStrong analytical and follow through skillsStrong verbal and written communications skillsDemonstrated experience writing process documentationAbility to coordinate and get cooperation from multiple areas within IT to accomplish assignmentsAbility to work well independently on defined tasksAbility to work well as part of a teamSecret Clearance required prior to startPreferred qualifications:Prior USACE/ACE-IT experienceExperience working in a DoD environmentExperience supporting Office 365Knowledge of PowerShell scripting a plusExperience using SharePoint to organize and store documentsArmy MOS 25B experience desiredWhy IronArch Technology?Awarded Best Place to Work 8 times!Competitive compensation and market-leading bonus opportunitiesMedical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expensesCompany-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting20 days of PTO accumulated per calendar year11 paid holidaysBereavement, jury duty, parental (maternity/paternity/adoption), and military leavesSabbatical programsCompany-paid short- and long-term disabilityCompany-paid life insuranceVoluntary life, accidental and indemnity income replacement benefitsProfessional development reimbursementHealth club reimbursementMatching donation program and annual philanthropic activitiesPet insuranceAnd more!Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 8 years!IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.