UniFirst
IT Service Desk Technician Co-Op
UniFirst, Wilmington, Massachusetts, us, 01887
The IT department is looking for a Co-Op to join our IT Service Desk team during the fall semester. The position will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.This role will provide day-to-day first level support for hardware (desktops/laptops, mobile devices, printers, file shares), videoconferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.Please note that this will be a
hybrid
position out of our corporate headquarters in Wilmington, MA.Responsibilities:Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.Assists in documentation of Service Desk troubleshooting procedures that can be shared with the teams knowledgebase.Qualifications
Student currently enrolled in an accredited college/university degree program pursuing a degree in Information TechnologyITIL Foundations v3 Certification or concept understanding a plus.Effective verbal and written communication skillsProficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technologyStrong analytical and problem-solving skillsAbility to work on multiple tasks with a strong attention to detail and ability to stay organizedMust be comfortable talking on the phone to customersUniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
hybrid
position out of our corporate headquarters in Wilmington, MA.Responsibilities:Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.Assists in documentation of Service Desk troubleshooting procedures that can be shared with the teams knowledgebase.Qualifications
Student currently enrolled in an accredited college/university degree program pursuing a degree in Information TechnologyITIL Foundations v3 Certification or concept understanding a plus.Effective verbal and written communication skillsProficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technologyStrong analytical and problem-solving skillsAbility to work on multiple tasks with a strong attention to detail and ability to stay organizedMust be comfortable talking on the phone to customersUniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws