Cynet Systems
Desktop Support Technician
Cynet Systems, Frankfort, Kentucky, United States, 40601
Job Description:
2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.Reliable attendance.Customer Service Skills and Temperament:
No coarse, abrasive, or condescending language used over the phone to customers.No argumentative demeanor.Takes ownership, not defensive about blame.Empathetic.Patients with upset and/or angry customers.nalytical.Problem solver (troubleshooting skills).Trainable.Self-starting and Initiative.ble to simplify explanations so that the customer understands.The Following Are Examples:
Experience in customer service-oriented workplace.IT experience and knowledge in the following.Desktop Support (Remote Support).Windows 10 Operating System.Mapping network drives.Global Protect support (VPN).General NAS knowledge.Office Suite (particularly Outlook 2013 or higher).Preferred ServiceNow Ticketing System experience.Experience with Desktop Support work.Experience working in a fast-paced and ever-changing environment (adaptability)Experience working with, and as an active part of, a lively team (team player)Multi-tasking ability.Documentation skills (clear, concise).Experience with Active Directory.Experience with remote support or desktop support.
2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.Reliable attendance.Customer Service Skills and Temperament:
No coarse, abrasive, or condescending language used over the phone to customers.No argumentative demeanor.Takes ownership, not defensive about blame.Empathetic.Patients with upset and/or angry customers.nalytical.Problem solver (troubleshooting skills).Trainable.Self-starting and Initiative.ble to simplify explanations so that the customer understands.The Following Are Examples:
Experience in customer service-oriented workplace.IT experience and knowledge in the following.Desktop Support (Remote Support).Windows 10 Operating System.Mapping network drives.Global Protect support (VPN).General NAS knowledge.Office Suite (particularly Outlook 2013 or higher).Preferred ServiceNow Ticketing System experience.Experience with Desktop Support work.Experience working in a fast-paced and ever-changing environment (adaptability)Experience working with, and as an active part of, a lively team (team player)Multi-tasking ability.Documentation skills (clear, concise).Experience with Active Directory.Experience with remote support or desktop support.