MainStay Suites Detroit Farmington Hills
General Manager
MainStay Suites Detroit Farmington Hills, Farmington Hills, Michigan, United States,
Reports to: District Manager
The GM is a hands-on leadership role that directs and manages hotel operations of a single property to assure optimum performance and continual improvements. The GM also coordinates, directs and manages the associates and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the brand and Gulf Coast.
Exemplify, support and communicate the Gulf Coast Shared Values:
Guest satisfaction is our #1 goal
Honesty and integrity are paramount in everything we do
Constant awareness and attention to detail are reflected in our daily tasks
We operate with a high sense of urgency to honor commitments and accomplish goals and tasks
Each team member is the key to our success
Each of us has a commitment to providing superior quality and service to our guests
Creativity and the expression of ideas are strongly encouraged
Communication is informal and comfortable between our entire team
We recognize that economic growth and profit are a benefit to all of us
Primary Job Duties:
Demonstrate and promote a commitment to providing the best possible experience for guests and associates
Project and promote a professional self-image in appearance and demeanor
Responsible for maximizing revenues and flow through to GOP; meeting financial review duties and corporate directed programs in a timely manner
Manage labor and property level expenses to achieve maximum flow-through to the bottom line profit
Recruit qualified applicants, interview all prospective final candidates prior to any offer being extended, train and develop all associates in accordance with brand and Gulf Coast standards and professionally develop AGM
Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors
Manage sales activities of the property and meet revenue objectives
Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase the company’s visibility within the local market
Promote guest satisfaction throughout the property. Instill a 100% guest satisfaction objective to all associates
Ensure that all guest related issues are resolved in a manner consistent with Gulf Coast’s goals and objectives
Communicate policies and procedures to all associates. Conduct regular meetings to provide information including company communications, policy reviews, local property activities, goals, etc.
Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance
Inspect guest rooms with Housekeeper and Maintenance Support daily
Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs
Ensure that associates are always attentive, friendly, courteous and efficient in their interactions with guests and other associates
Enforce standards and policy compliance at the hotel level
Perform scheduled associate reviews and determine merit increase eligibility
Perform drive-by activities, competitor surveillance and make daily bank deposits
Wear appropriate attire per the dress code
May be asked to stay on site in the event of a catastrophe
Other duties as assigned
Essential Skills:
Display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility
Excellent multitasking and time management skills
Ability to learn new skills quickly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work effectively in stressful, high pressure situations by maintaining composure and objectivity
Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Ability to assimilate complex information and data from various sources and consider, adjust or modify actions to meet the constraints of a situation
Effective at listening to, understanding, clarifying and resolving the concerns and issues raised by associates and guests
Able to work with and understand financial information and data as well as basic math functions
Maintaining a professional presence by demonstrating self-control, a professional demeanor and a positive attitude
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
Benefits:
Quarterly Bonus Plan eligibility with potential of earning $3000 per quarter
Health and Dental Insurance
401(k) with Employer Match
Paid time off
Six company paid holidays in addition to time and half for hours worked on designated holidays
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Referral program
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Experience:
Hotel management: 1 year (Required)
Hospitality: 1 year (Required)
Work Location: In person
#J-18808-Ljbffr
The GM is a hands-on leadership role that directs and manages hotel operations of a single property to assure optimum performance and continual improvements. The GM also coordinates, directs and manages the associates and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the brand and Gulf Coast.
Exemplify, support and communicate the Gulf Coast Shared Values:
Guest satisfaction is our #1 goal
Honesty and integrity are paramount in everything we do
Constant awareness and attention to detail are reflected in our daily tasks
We operate with a high sense of urgency to honor commitments and accomplish goals and tasks
Each team member is the key to our success
Each of us has a commitment to providing superior quality and service to our guests
Creativity and the expression of ideas are strongly encouraged
Communication is informal and comfortable between our entire team
We recognize that economic growth and profit are a benefit to all of us
Primary Job Duties:
Demonstrate and promote a commitment to providing the best possible experience for guests and associates
Project and promote a professional self-image in appearance and demeanor
Responsible for maximizing revenues and flow through to GOP; meeting financial review duties and corporate directed programs in a timely manner
Manage labor and property level expenses to achieve maximum flow-through to the bottom line profit
Recruit qualified applicants, interview all prospective final candidates prior to any offer being extended, train and develop all associates in accordance with brand and Gulf Coast standards and professionally develop AGM
Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors
Manage sales activities of the property and meet revenue objectives
Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase the company’s visibility within the local market
Promote guest satisfaction throughout the property. Instill a 100% guest satisfaction objective to all associates
Ensure that all guest related issues are resolved in a manner consistent with Gulf Coast’s goals and objectives
Communicate policies and procedures to all associates. Conduct regular meetings to provide information including company communications, policy reviews, local property activities, goals, etc.
Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance
Inspect guest rooms with Housekeeper and Maintenance Support daily
Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs
Ensure that associates are always attentive, friendly, courteous and efficient in their interactions with guests and other associates
Enforce standards and policy compliance at the hotel level
Perform scheduled associate reviews and determine merit increase eligibility
Perform drive-by activities, competitor surveillance and make daily bank deposits
Wear appropriate attire per the dress code
May be asked to stay on site in the event of a catastrophe
Other duties as assigned
Essential Skills:
Display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility
Excellent multitasking and time management skills
Ability to learn new skills quickly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work effectively in stressful, high pressure situations by maintaining composure and objectivity
Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Ability to assimilate complex information and data from various sources and consider, adjust or modify actions to meet the constraints of a situation
Effective at listening to, understanding, clarifying and resolving the concerns and issues raised by associates and guests
Able to work with and understand financial information and data as well as basic math functions
Maintaining a professional presence by demonstrating self-control, a professional demeanor and a positive attitude
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
Benefits:
Quarterly Bonus Plan eligibility with potential of earning $3000 per quarter
Health and Dental Insurance
401(k) with Employer Match
Paid time off
Six company paid holidays in addition to time and half for hours worked on designated holidays
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Referral program
Schedule:
10 hour shift
12 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Preferred)
Experience:
Hotel management: 1 year (Required)
Hospitality: 1 year (Required)
Work Location: In person
#J-18808-Ljbffr