Actalent
Application Support Engineer
Actalent, Durham, North Carolina, United States, 27703
Description:As an Application Support Engineer, you will work closely with numerous business critical Teams, supporting our Products and Services throughout the different stages of the site's lifecycle. An excitingly broad and ever-changing scope facing many different complex issues. Numerous Teams will turn to you when there is a problem that needs to be troubleshot and solved. You will work with all levels of Software, Integration, Field-ops and Network Teams to identify, correct, and resolve any and all issues that come our way.Major Job ResponsibilitiesHandle software deploymentsTest in production after deploymentLevel 2 support (debugging, troubleshooting, RCA)Documentation, managing and maintaining JIRA ticketsContinuous process improvementAdditional Skills & Qualifications:Minimum of six years work experience in Software or Application Support Engineering rolesDegree in Computer Science or related Engineering, or additional related work experienceTrack record of excellent Customer Service under high pressureExperience in industries and areas that can bring value to the clean energy spaceFamiliarity with both traditional software and cloud computingTechnology RequirementsLinux Environment and Docker InterfacesDeployment Tools such as AnsibleSEL (RTAC and 735) Software and TroubleshootingDatabase interfaces and creating internal and external APIsMODBUS and DNP3 ProtocolsNetwork Skills and general analyzing skills with WiresharkProficiency navigating GitHubAbout Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.