Long View Systems
Senior Deskside Operations Consultant
Long View Systems, Houston, Minnesota, United States, 55943
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for anupbeat and proactive
Senior Deskside Consultant
for a client site in
Deer Park, TX ! In this role, you will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.
A Day in the Life:Serve as the primary operational lead for deskside support, overseeing the day-to-day activities of the deskside consultantEfficiently manage ticket distribution to ensure a balanced workload and timely resolution of issuesAddress and resolve escalations that arise from deskside consultants, providing guidance and support as neededWork with deskside consultants to ensure they are meeting SLAs and effectively addressing client needFoster a collaborative environment, working closely with the deskside team to improve performance and customer satisfactionAssist in handling complex client queries and issues, ensuring high levels of service and client satisfactionMaintain accurate records and generate reports on team performance, ticket resolution, and escalation trendsIdentify opportunities for process improvements and implement best practices to enhance service delivery and operational efficiencyWhat You Bring:
5+ years of IT experience with a focus on deskside support, including experience in a lead or supervisory roleProficiency in supporting Microsoft environments, including Office 365, Windows/Linux/Mac OS, and related hardware and softwareProven ability to lead and manage a team, with experience in handling escalations and ensuring adherence to SLAsUnderstanding of ITIL Incident Management and its application in a deskside support environmentExperience with ServiceNOW or similar IT service management toolsStrong diagnostic and troubleshooting skills, with the ability to handle complex technical and data issues independentlyWhat Makes You Extra Awesome:
Post-secondary educationA+ certification>
Why Work at Long View?
Great people and culture401K PlanComprehensive benefits package from day oneRecognition programsFun is one of our core valuesCareer growth
- Permanent staff positions, paid training, career life planning, and relocation and travel opportunitiesInteresting work
- Be part of exciting projects while accessing all the latest technologiesFlexible environment
- A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
$65,000 - $70,000 a year
Expected salary range $65,000-$70,000 annually
Benefits
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Benefits Offered
Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year's W2 earnings) and ROTH, Discount Program, and Employee Assistance Program
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for anupbeat and proactive
Senior Deskside Consultant
for a client site in
Deer Park, TX ! In this role, you will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.
A Day in the Life:Serve as the primary operational lead for deskside support, overseeing the day-to-day activities of the deskside consultantEfficiently manage ticket distribution to ensure a balanced workload and timely resolution of issuesAddress and resolve escalations that arise from deskside consultants, providing guidance and support as neededWork with deskside consultants to ensure they are meeting SLAs and effectively addressing client needFoster a collaborative environment, working closely with the deskside team to improve performance and customer satisfactionAssist in handling complex client queries and issues, ensuring high levels of service and client satisfactionMaintain accurate records and generate reports on team performance, ticket resolution, and escalation trendsIdentify opportunities for process improvements and implement best practices to enhance service delivery and operational efficiencyWhat You Bring:
5+ years of IT experience with a focus on deskside support, including experience in a lead or supervisory roleProficiency in supporting Microsoft environments, including Office 365, Windows/Linux/Mac OS, and related hardware and softwareProven ability to lead and manage a team, with experience in handling escalations and ensuring adherence to SLAsUnderstanding of ITIL Incident Management and its application in a deskside support environmentExperience with ServiceNOW or similar IT service management toolsStrong diagnostic and troubleshooting skills, with the ability to handle complex technical and data issues independentlyWhat Makes You Extra Awesome:
Post-secondary educationA+ certification>
Why Work at Long View?
Great people and culture401K PlanComprehensive benefits package from day oneRecognition programsFun is one of our core valuesCareer growth
- Permanent staff positions, paid training, career life planning, and relocation and travel opportunitiesInteresting work
- Be part of exciting projects while accessing all the latest technologiesFlexible environment
- A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
$65,000 - $70,000 a year
Expected salary range $65,000-$70,000 annually
Benefits
Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).
Benefits Offered
Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year's W2 earnings) and ROTH, Discount Program, and Employee Assistance Program
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know