Worldwide TechServices
Dynamic PC Support Techician
Worldwide TechServices, Herndon, Virginia, United States, 22070
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needsQualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plusCertifications and/or Qualifications:
Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insuranceSkills:
Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipmentAnswer client questions in a professional mannerAccept and deliver all service calls assigned within the established service level agreement for each clientMeet established customer service satisfaction criteria as outlined in established guidelines and policiesComplete all administrative tasks associated with each call as documented in established policies and guidelinesComplete real-time reporting of all calls as documented in established policies and guidelinesFollow various established policies, guidelines, and documents relating to the successful delivery of service for each clientEnsure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreementsReport all activity in an accurate and timely mannerUnderstand all Safety policies and guidelines and work within the guidelines of policies dailyAdditional requirements may exist if offer of employment is extendedOther duties may be assigned to meet business needsQualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experiencePrevious customer service experience is a plusCertifications and/or Qualifications:
Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardwareValid Driver's License and reliable transportation with valid registration and adequate insuranceSkills:
Ability to communicate regarding technical issues with clientsAbility to drive to client locationsAbility to drive long distances, and occasional overnight assignments within other geographiesAbility to lift and or move various computer equipment up to 50 lbsMust own a basic repair tool kit