ServiceNow, Inc.
Senior Broadcast Engineer
ServiceNow, Inc., Santa Clara, California, us, 95053
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.ServiceNow is seeking a seasoned senior level Broadcast Engineer with experience in fast paced live-event production environments. This key role is responsible for all production engineering and technology including control room design and workflow build-outs. An ideal candidate will have advanced knowledge of production hardware such as video switching, video/audio routing and patch bays, manned and PTZ cameras, audio mixers, microphones, scan conversion, recording devices, and Zoom integration. This senior engineer will also play a vital role on crew during live events at ServiceNow with global audiences of 10,000+ people. This role requires extremely adept troubleshooting skill and a passion for providing amazing experiences to our employees in a rapidly growing environment.Roles/Responsibilities:
Lead technical expert for troubleshooting of new hardware installations & upgradesLead maintenance technician for all broadcast hardware and softwareEnsure all video, audio, lighting, and communications systems are functioning properly prior to and during eventsLead and assist vendors with design and integration of current and new facilitiesAssist with training crew members on current and new technologiesPublish and/or broadcast events on Facebook Workplace, Zoom, Vmix and other virtual broadcast platformsMaintain quality control of all vMix and production switcher assetsDevelop efficient live video workflows, encoding procedures and streaming protocolsConfigure and operate live encoder hardware and softwareCollaborate with the ServiceNow Network Operations (NOC) team on network requirements to support our hardware and systemsCreate, develop, and maintain technical training materials and documentation and maintain system as-built documentationQualifications
Required Skills and Technologies:
Ross Video production switchersFamiliarity with broadcasting to major TV and Streaming networks (Fox, CNBC, CBS)Required experience in live video delivery with multiple Content Delivery Networks (CDNs) and The SwitchRequired experience with digital signal flows, including Dante, NDI, 3G SDIRequired experience with various web and conferencing platforms such as Zoom, Facebook Workplace, BrightcoveRF & WAP-based wireless mic systemsNon-linear/HDD recording devices and operational experience with video storage solutionsVideo signal scan conversion and scalingHDMI and HDCP protocol expertiseMacOS and Windows power-user on both platformsKnowledge of determining video codecs, formats, resolutions and transcodingIP/MAC address management of LAN/WAN-based devicesExperience with Auto Cad and other system drawing toolsFamiliarity with basic IT networking, VLAN, Routing, ACL, QoSNetwork IP protocol knowledge including http, rtmp and rtspFamiliarity with emerging IP media technologies, SMPTE 2022-6, ST2110-10 20,21,30,31, 40 - AES-67, Date audio NMOS AS-04 05 06Basic Qualifications:
8+ years of experience in professional broadcast and AV systems engineeringAbility to communicate effectively with team, internal partners, developers, systems engineers and various levels of management including executivesStrong attention to detailDemonstrate initiative and comfortable working in a fast paced, dynamic environmentFor positions in the Bay Area, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Lead technical expert for troubleshooting of new hardware installations & upgradesLead maintenance technician for all broadcast hardware and softwareEnsure all video, audio, lighting, and communications systems are functioning properly prior to and during eventsLead and assist vendors with design and integration of current and new facilitiesAssist with training crew members on current and new technologiesPublish and/or broadcast events on Facebook Workplace, Zoom, Vmix and other virtual broadcast platformsMaintain quality control of all vMix and production switcher assetsDevelop efficient live video workflows, encoding procedures and streaming protocolsConfigure and operate live encoder hardware and softwareCollaborate with the ServiceNow Network Operations (NOC) team on network requirements to support our hardware and systemsCreate, develop, and maintain technical training materials and documentation and maintain system as-built documentationQualifications
Required Skills and Technologies:
Ross Video production switchersFamiliarity with broadcasting to major TV and Streaming networks (Fox, CNBC, CBS)Required experience in live video delivery with multiple Content Delivery Networks (CDNs) and The SwitchRequired experience with digital signal flows, including Dante, NDI, 3G SDIRequired experience with various web and conferencing platforms such as Zoom, Facebook Workplace, BrightcoveRF & WAP-based wireless mic systemsNon-linear/HDD recording devices and operational experience with video storage solutionsVideo signal scan conversion and scalingHDMI and HDCP protocol expertiseMacOS and Windows power-user on both platformsKnowledge of determining video codecs, formats, resolutions and transcodingIP/MAC address management of LAN/WAN-based devicesExperience with Auto Cad and other system drawing toolsFamiliarity with basic IT networking, VLAN, Routing, ACL, QoSNetwork IP protocol knowledge including http, rtmp and rtspFamiliarity with emerging IP media technologies, SMPTE 2022-6, ST2110-10 20,21,30,31, 40 - AES-67, Date audio NMOS AS-04 05 06Basic Qualifications:
8+ years of experience in professional broadcast and AV systems engineeringAbility to communicate effectively with team, internal partners, developers, systems engineers and various levels of management including executivesStrong attention to detailDemonstrate initiative and comfortable working in a fast paced, dynamic environmentFor positions in the Bay Area, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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