Boutique Recruiting
IT Service Desk II (MSP)
Boutique Recruiting, Pasco, Washington, us, 99302
Fully Remote Candidates must live in the DC Metro area for potential travel onsite to client locations
A trusted IT services company in Washinton, DC is seeking a skilled IT Service Desk II professional with experience in a Managed Service Provider (MSP) environment. This full-time, remote position is perfect for someone with at least five years of IT experience, particularly in managing and troubleshooting M365, Azure, and Windows desktop environments. The role requires strong communication skills, excellent customer service, and the ability to manage and resolve complex technical issues efficiently. This position offers growth opportunities within a stable company that values long-term employee retention. To find out more about what this role has to offer you, submit your application with BTQ today!
Salary Range:
$65,000 - $75,000 / year DOE
IT Service Desk II Requirements:5+ years of IT experience in an MSP environmentProficiency in managing M365, Azure, and Windows desktopsExperience administering Exchange OnlineFamiliarity with MSP tools and platforms such as Autotask, Connectwise, and ITGlueExperience with Active Directory, Entra ID, and Intune administrationFirewall administration experience, preferably with SonicWallStrong communication and customer service skills, with the ability to explain technical concepts in a clear and understandable mannerExperience entering time and tracking service calls effectivelyA degree in a related field is preferredMust live in the DC Metro area for potential travel onsite to client locationsIT Service Desk II Responsibilities:
Provide technical support and troubleshooting for clients IT systems and applicationsProactively monitor and maintain clients IT infrastructure to ensure high availability and performanceCollaborate with the team to support existing environments and implement new or upgraded solutionsEfficiently manage service desk tickets and use MSP software tools effectivelySupport and troubleshoot backup and disaster recovery systemsUse RMM tools to manage desktops and clientsMaintain accurate and up-to-date time entry, billing, and expensesProvide on-call escalated support at intervals throughout the yearBenefits:
Competitive salary with potential for bonuses100% employer-covered medical insuranceDental and Vision insurance coverage options401K Plan with graduated match4 weeks PTO and 10 paid holidays with floating holidays availableGenerous monthly tech stipend and mileage reimbursementCompany-provided computer equipmentOpportunities for career growth within a stable and supportive company environment
This is an exciting opportunity for an experienced IT professional to join a close-knit team that values communication, independence, and long-term stability. If you meet the above qualifications and are looking for a new challenge, please apply!
#LI-POST #LI-HYBRID #LI-MH1
A trusted IT services company in Washinton, DC is seeking a skilled IT Service Desk II professional with experience in a Managed Service Provider (MSP) environment. This full-time, remote position is perfect for someone with at least five years of IT experience, particularly in managing and troubleshooting M365, Azure, and Windows desktop environments. The role requires strong communication skills, excellent customer service, and the ability to manage and resolve complex technical issues efficiently. This position offers growth opportunities within a stable company that values long-term employee retention. To find out more about what this role has to offer you, submit your application with BTQ today!
Salary Range:
$65,000 - $75,000 / year DOE
IT Service Desk II Requirements:5+ years of IT experience in an MSP environmentProficiency in managing M365, Azure, and Windows desktopsExperience administering Exchange OnlineFamiliarity with MSP tools and platforms such as Autotask, Connectwise, and ITGlueExperience with Active Directory, Entra ID, and Intune administrationFirewall administration experience, preferably with SonicWallStrong communication and customer service skills, with the ability to explain technical concepts in a clear and understandable mannerExperience entering time and tracking service calls effectivelyA degree in a related field is preferredMust live in the DC Metro area for potential travel onsite to client locationsIT Service Desk II Responsibilities:
Provide technical support and troubleshooting for clients IT systems and applicationsProactively monitor and maintain clients IT infrastructure to ensure high availability and performanceCollaborate with the team to support existing environments and implement new or upgraded solutionsEfficiently manage service desk tickets and use MSP software tools effectivelySupport and troubleshoot backup and disaster recovery systemsUse RMM tools to manage desktops and clientsMaintain accurate and up-to-date time entry, billing, and expensesProvide on-call escalated support at intervals throughout the yearBenefits:
Competitive salary with potential for bonuses100% employer-covered medical insuranceDental and Vision insurance coverage options401K Plan with graduated match4 weeks PTO and 10 paid holidays with floating holidays availableGenerous monthly tech stipend and mileage reimbursementCompany-provided computer equipmentOpportunities for career growth within a stable and supportive company environment
This is an exciting opportunity for an experienced IT professional to join a close-knit team that values communication, independence, and long-term stability. If you meet the above qualifications and are looking for a new challenge, please apply!
#LI-POST #LI-HYBRID #LI-MH1