Massachusetts General Hospital
Patient Services Coord. II
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
The Patient Services Coordinator II, under general supervision of the Group Practice Administrator, provides administrative support to the Surgical Dermatology Clinic in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information , and schedule patient appointments, diagnostic testing, referrals, and other managed care related issues. Serves as an overall resource person for support staff. Normal working hours can range from Monday through Friday 7:30am to 5:00pm.
Performs all duties that are the responsibility of a Patient Service Coordinator I
Scheduling
Obtains all patient information required by providers prior to an appointment (i.e. Pathology report, picture, diagram, prior dermatological records)Schedule, reschedule and cancel patient appointments in accordance with Epic best practice.Reviews registration elements with patients at time of scheduling and refer patients to RRC when needed.Sends out patient appointment reminder letters upon request.Generate patient surgical letters to patients in advance of appointment.
• Work with nursing regarding, MOHS referrals so patients are scheduled in accordance with Dermatology Surgery department policy.
• Use judgment in knowing when supervisor intervention is required.
• Responsible for requesting all slide requests for MOH's surgical appointments as requested by the providers.
• Troubleshoot all scheduling/workflow issues.
• Collaboratively works Practice Administrator and Nurse Manager to address issues and propose solutions.
• Proactively works with the nursing team and physicians to streamline patient scheduling needs.
• Deposit money for MOH's parking that is collected at the front desk on a weekly basis.
Check-In
/Check Out Front Desk
Performs all check in and checkout functions, answers telephone using professional and courteous customer service techniques, triage calls as needed.Sends out appointment reminder letters to patients in advance of their appointmentSession reconciliation of all scheduled appointment statuses
• Provides primary front desk check in functions as outlined by the organization's best practice protocol.
• Ensures that patients sign assignment of benefits, HIPAA privacy notice, MAHIway consent, managed care waivers, collect co-pays and payments, and maintains petty cash, cash drawer reconciliation in accordance with organization's policy.
• Advise patients of the departmental late appointment arrival policy. Work closely with nursing personnel to solve any potential patient problem.
• Direct patients to express phones at check in and arrive patients timely.
• Manage parking for monthly report reconciliation that is performed by Group Practice Administrator
Other Administrative Responsibilities
Maintains confidentiality and privacy consistent with HIPAA guidelines.Prepare and organize front desk paperwork/charts for clinic sessions (i.e. MOHS Clinic)
• Prepare patient sessions in accordance with department policies.
• Ensure all Epic notes are printed according to provider instructions.
• Review schedules in advance for any special instructions for patient.
• Notify patients if their insurance referral is not in place or if their PCP has denied the referral. Ensure no referral/authorization waiver forms are signed by patient when appropriate.
• Performs all related tasks which facilitates the flow of patients through the practice and enhance the patient experience.
• Notifies Nurse Manager and Group Practice Administrator of any potential problems.
• Cross trained to support both Medical Dermatology and Dermatology Laser and Cosmetic.
QUALIFICATIONS:
• Flexibility.
• Dependability
• Able to work independently
• Ability to multi-task and willingness to adjust to changing front desk assignments and responsibilities
• Demonstrated ability to work independently, resolve issues, to be organized and attentive to detail.
• Impeccable interpersonal and customer service skills: excellent written and oral communication.
• Timeliness
• Superior organization and customer service skills
• Strong telephone skills
• Great attention to detail
• Ability to multitask and work well under pressure in a high-volume outpatient practice.
• Excellent judgment.
• Ability/willingness to learn new system processes.
• Sufficient command of the English language
• Effectively interact with all levels of management and all providers
• Strong computer skills necessary to use computerized scheduling and billing systems and projects.
Supports the front desk operations within the outpatient practice area in addition to providing secretarial phone coverage Monday-Friday.Minimum 1 year of directly related experience required such as employment in a health care setting preferably a physician's office
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.#J-18808-Ljbffr
Performs all duties that are the responsibility of a Patient Service Coordinator I
Scheduling
Obtains all patient information required by providers prior to an appointment (i.e. Pathology report, picture, diagram, prior dermatological records)Schedule, reschedule and cancel patient appointments in accordance with Epic best practice.Reviews registration elements with patients at time of scheduling and refer patients to RRC when needed.Sends out patient appointment reminder letters upon request.Generate patient surgical letters to patients in advance of appointment.
• Work with nursing regarding, MOHS referrals so patients are scheduled in accordance with Dermatology Surgery department policy.
• Use judgment in knowing when supervisor intervention is required.
• Responsible for requesting all slide requests for MOH's surgical appointments as requested by the providers.
• Troubleshoot all scheduling/workflow issues.
• Collaboratively works Practice Administrator and Nurse Manager to address issues and propose solutions.
• Proactively works with the nursing team and physicians to streamline patient scheduling needs.
• Deposit money for MOH's parking that is collected at the front desk on a weekly basis.
Check-In
/Check Out Front Desk
Performs all check in and checkout functions, answers telephone using professional and courteous customer service techniques, triage calls as needed.Sends out appointment reminder letters to patients in advance of their appointmentSession reconciliation of all scheduled appointment statuses
• Provides primary front desk check in functions as outlined by the organization's best practice protocol.
• Ensures that patients sign assignment of benefits, HIPAA privacy notice, MAHIway consent, managed care waivers, collect co-pays and payments, and maintains petty cash, cash drawer reconciliation in accordance with organization's policy.
• Advise patients of the departmental late appointment arrival policy. Work closely with nursing personnel to solve any potential patient problem.
• Direct patients to express phones at check in and arrive patients timely.
• Manage parking for monthly report reconciliation that is performed by Group Practice Administrator
Other Administrative Responsibilities
Maintains confidentiality and privacy consistent with HIPAA guidelines.Prepare and organize front desk paperwork/charts for clinic sessions (i.e. MOHS Clinic)
• Prepare patient sessions in accordance with department policies.
• Ensure all Epic notes are printed according to provider instructions.
• Review schedules in advance for any special instructions for patient.
• Notify patients if their insurance referral is not in place or if their PCP has denied the referral. Ensure no referral/authorization waiver forms are signed by patient when appropriate.
• Performs all related tasks which facilitates the flow of patients through the practice and enhance the patient experience.
• Notifies Nurse Manager and Group Practice Administrator of any potential problems.
• Cross trained to support both Medical Dermatology and Dermatology Laser and Cosmetic.
QUALIFICATIONS:
• Flexibility.
• Dependability
• Able to work independently
• Ability to multi-task and willingness to adjust to changing front desk assignments and responsibilities
• Demonstrated ability to work independently, resolve issues, to be organized and attentive to detail.
• Impeccable interpersonal and customer service skills: excellent written and oral communication.
• Timeliness
• Superior organization and customer service skills
• Strong telephone skills
• Great attention to detail
• Ability to multitask and work well under pressure in a high-volume outpatient practice.
• Excellent judgment.
• Ability/willingness to learn new system processes.
• Sufficient command of the English language
• Effectively interact with all levels of management and all providers
• Strong computer skills necessary to use computerized scheduling and billing systems and projects.
Supports the front desk operations within the outpatient practice area in addition to providing secretarial phone coverage Monday-Friday.Minimum 1 year of directly related experience required such as employment in a health care setting preferably a physician's office
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.#J-18808-Ljbffr