Kaseya
Implementation Trainer
Kaseya, Miami, Florida, us, 33222
Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture .
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
We are seeking a dynamic and experienced Trainer to join our Professional Services department. The successful candidate will be responsible for improving cross-training planning and accountability, keeping the team informed on new features, and quickly onboarding new consultants. This role is critical in ensuring our team is well-equipped to provide top-notch service to our clients.
Key Responsibilities:Cross-Training Planning and Accountability:
Develop and implement cross-training programs to enhance team skill sets.Monitor and report on cross-training progress and effectiveness.Ensure accountability through regular assessments and feedback sessions.
Feature Updates and Training:
Keep the team informed about new product features and updates.Create and deliver training sessions on new features, ensuring thorough understanding and application.Develop training materials, including manuals, videos, and presentations.
Onboarding New Consultants:
Design and execute a comprehensive onboarding program for new consultants.Provide initial training and continuous support to new hires to ensure a smooth transition.Evaluate the effectiveness of the onboarding process and make improvements as needed.
Continuous Improvement:
Stay updated with industry trends and best practices in training and professional services.Continuously improve training programs based on feedback and performance metrics.Collaborate with other departments to ensure training aligns with company goals and objectives.
Qualifications:
Bachelor's degree in Education, Training, Human Resources, or a related field.3+ years of experience in training, preferably within the professional services or technology industry.Strong knowledge of training methodologies and adult learning principles.Excellent presentation, communication, and interpersonal skills.Proven ability to develop effective training materials and programs.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Proficiency in Microsoft Office Suite and training software/tools.Preferred Qualifications:
Experience in the IT or software industry.Familiarity with Kaseya products and services.Certification in training or instructional design.What We Offer:
Competitive salary and benefits package.Opportunities for professional growth and development.A collaborative and supportive work environment.The chance to make a significant impact in a growing company.IND1
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture .
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
We are seeking a dynamic and experienced Trainer to join our Professional Services department. The successful candidate will be responsible for improving cross-training planning and accountability, keeping the team informed on new features, and quickly onboarding new consultants. This role is critical in ensuring our team is well-equipped to provide top-notch service to our clients.
Key Responsibilities:Cross-Training Planning and Accountability:
Develop and implement cross-training programs to enhance team skill sets.Monitor and report on cross-training progress and effectiveness.Ensure accountability through regular assessments and feedback sessions.
Feature Updates and Training:
Keep the team informed about new product features and updates.Create and deliver training sessions on new features, ensuring thorough understanding and application.Develop training materials, including manuals, videos, and presentations.
Onboarding New Consultants:
Design and execute a comprehensive onboarding program for new consultants.Provide initial training and continuous support to new hires to ensure a smooth transition.Evaluate the effectiveness of the onboarding process and make improvements as needed.
Continuous Improvement:
Stay updated with industry trends and best practices in training and professional services.Continuously improve training programs based on feedback and performance metrics.Collaborate with other departments to ensure training aligns with company goals and objectives.
Qualifications:
Bachelor's degree in Education, Training, Human Resources, or a related field.3+ years of experience in training, preferably within the professional services or technology industry.Strong knowledge of training methodologies and adult learning principles.Excellent presentation, communication, and interpersonal skills.Proven ability to develop effective training materials and programs.Strong organizational skills and attention to detail.Ability to work independently and as part of a team.Proficiency in Microsoft Office Suite and training software/tools.Preferred Qualifications:
Experience in the IT or software industry.Familiarity with Kaseya products and services.Certification in training or instructional design.What We Offer:
Competitive salary and benefits package.Opportunities for professional growth and development.A collaborative and supportive work environment.The chance to make a significant impact in a growing company.IND1
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.