Citizens
Director, Non-Financial Risk Management- Risk Intelligence
Citizens, Boston, Massachusetts, us, 02298
Description
The Director, Non-Financial Risk Management is a senior leader within the Risk Intelligence Team and is responsible for overseeing the definition and delivery of Core Operational Risk and Compliance Regulatory monitoring through partnership with our broader Non-Financial Independent Risk Management (IRM) stakeholders. Reporting directly to the Head of Risk Intelligence, this role will manage a team of risk professionals to support and deliver operational risk and compliance key metrics initiatives to help ensure the bank's resilience against operational disruptions and regulatory shortfall. Through this team, the Director will work with IRM leadership to continuously enhance the risk and compliance programs by providing monitoring solutions to assess both qualitative and quantitative risk across the bank. These solutions will not only address current or imminent gaps in coverage as we expand our products and services but will also help to serve as early warning indicators of emerging risk. The Director will have first-hand insight into our stakeholder’s needs and will be responsible for setting the priorities for the Risk Intelligence Team, adjusting the team’s focus as necessary when priorities shift.
Specifically, this role will be responsible for:
Leading collaboration with NFRM Oversight, Compliance, and Independent Risk Management (IRM) to enhance risk and control frameworks, driving value and agility through the build-out of key risk indicators and second line analytics.
Identifying emerging operational risks and any new or amended internal controls, ensuring timely review and action for operational risk-related analytics and reporting. Analyzing and assessing potential impacts on business operations.
Building and maintaining relationships with designated business risk and compliance partners to stay informed on the status of ongoing operational risk initiatives and ensuring compliance with internal risk management requirements. Recommending replacement controls to mitigate areas where coverage is insufficient.
Overseeing the analysis and preparation of monthly metrics, supporting evidence, and the design of operational risk dashboards.
Overseeing production of bi-weekly, monthly, and quarterly reports for relevant stakeholders, management, and governance bodies.
Partnering and communicating with internal stakeholders and business units, ensuring appropriate visibility, escalation, and resolution of critical issues to senior executives and key stakeholders.
Development and leading members of the Risk Intelligence team, leveraging internal workstream production schedules and timelines to ensure development is tracking to established target dates.
Developing and executing strategies for program management and stakeholder engagement to ensure successful implementation of risk and compliance initiatives.
Leading stakeholder forums to communicate progress of inflight initiatives. Identifying new build requests and adjusting priorities as required to address modified needs.
Qualifications:
10+ years of relevant experience in an Operational Risk role, First Line Risk role, Audit within the banking or financial services industries
Demonstrated experience in program management and stakeholder management.
Familiarity with operational risk management principles
Exposure to compliance regulatory frameworks and requirements
Strong analytical skills and an innovative approach to solving both practical and theoretical problems.
Ability to collaborate effectively, build relationships, facilitate discussions, and diplomatically build consensus across diverse audiences/viewpoints.
Drive strategic initiatives
Excellent communication skills and experience producing high-quality materials for management consumption.
Familiarity with Archer, GRC tools is strongly desired but not required.
Familiarity with using at least one of the data analytics tools/languages (Python, Alteryx, SQL, Tableau) is desired but not required
Education:
Bachelor’s Degree and Equivalent Work Experience required; advanced degree preferred.
Hours & Work Schedule: Hybrid/3 days in the office, 2 remote
Hours per Week: 40
Work Schedule: Monday-Friday
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The Director, Non-Financial Risk Management is a senior leader within the Risk Intelligence Team and is responsible for overseeing the definition and delivery of Core Operational Risk and Compliance Regulatory monitoring through partnership with our broader Non-Financial Independent Risk Management (IRM) stakeholders. Reporting directly to the Head of Risk Intelligence, this role will manage a team of risk professionals to support and deliver operational risk and compliance key metrics initiatives to help ensure the bank's resilience against operational disruptions and regulatory shortfall. Through this team, the Director will work with IRM leadership to continuously enhance the risk and compliance programs by providing monitoring solutions to assess both qualitative and quantitative risk across the bank. These solutions will not only address current or imminent gaps in coverage as we expand our products and services but will also help to serve as early warning indicators of emerging risk. The Director will have first-hand insight into our stakeholder’s needs and will be responsible for setting the priorities for the Risk Intelligence Team, adjusting the team’s focus as necessary when priorities shift.
Specifically, this role will be responsible for:
Leading collaboration with NFRM Oversight, Compliance, and Independent Risk Management (IRM) to enhance risk and control frameworks, driving value and agility through the build-out of key risk indicators and second line analytics.
Identifying emerging operational risks and any new or amended internal controls, ensuring timely review and action for operational risk-related analytics and reporting. Analyzing and assessing potential impacts on business operations.
Building and maintaining relationships with designated business risk and compliance partners to stay informed on the status of ongoing operational risk initiatives and ensuring compliance with internal risk management requirements. Recommending replacement controls to mitigate areas where coverage is insufficient.
Overseeing the analysis and preparation of monthly metrics, supporting evidence, and the design of operational risk dashboards.
Overseeing production of bi-weekly, monthly, and quarterly reports for relevant stakeholders, management, and governance bodies.
Partnering and communicating with internal stakeholders and business units, ensuring appropriate visibility, escalation, and resolution of critical issues to senior executives and key stakeholders.
Development and leading members of the Risk Intelligence team, leveraging internal workstream production schedules and timelines to ensure development is tracking to established target dates.
Developing and executing strategies for program management and stakeholder engagement to ensure successful implementation of risk and compliance initiatives.
Leading stakeholder forums to communicate progress of inflight initiatives. Identifying new build requests and adjusting priorities as required to address modified needs.
Qualifications:
10+ years of relevant experience in an Operational Risk role, First Line Risk role, Audit within the banking or financial services industries
Demonstrated experience in program management and stakeholder management.
Familiarity with operational risk management principles
Exposure to compliance regulatory frameworks and requirements
Strong analytical skills and an innovative approach to solving both practical and theoretical problems.
Ability to collaborate effectively, build relationships, facilitate discussions, and diplomatically build consensus across diverse audiences/viewpoints.
Drive strategic initiatives
Excellent communication skills and experience producing high-quality materials for management consumption.
Familiarity with Archer, GRC tools is strongly desired but not required.
Familiarity with using at least one of the data analytics tools/languages (Python, Alteryx, SQL, Tableau) is desired but not required
Education:
Bachelor’s Degree and Equivalent Work Experience required; advanced degree preferred.
Hours & Work Schedule: Hybrid/3 days in the office, 2 remote
Hours per Week: 40
Work Schedule: Monday-Friday
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