Oak View Group
Director of Concessions| Dr. Phillips Center for the Performing Arts
Oak View Group, Orlando, Florida, us, 32885
Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position Summary:The
Director of Concessions
is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The
Director of Concessions
must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Dr Phillips Center for Performing Arts Concessions Dept.The
Director of Concessions
will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The DOC will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.This role will pay a yearly salary of $70,000 to $80,000.Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).This position will remain open until October 1, 2024About the Venue:We believe a performing arts center should be more than a beautifully designed building. We believe in creating experiences that educate as much as entertain. And we believe in inspiring creativity with programming our entire community can enjoy.We believe in making the arts accessible to people from all walks of lifeall over the world. And we invite you to join us on this journey.To support our vision, Arts For Every Life, Dr. Phillips Center for the Performing Arts has become a hub for the best international, national, and local artists, for community outreach and for arts education.Our two-block downtown Orlando destination includes:Walt Disney TheaterSteinmetz HallAlexis & Jim Pugh TheaterDeVos Family RoomOther stunning spaces, perfect for private eventsSeneff Arts PlazaOur Advent Health School of the ArtsJudson's RestaurantSince opening the arts center in 2014, weve even been named one of
Travel + Leisure
magazines 25 New Tourist Attractions Worth Adding to Your Bucket List and one of
Southern Living
magazines 50 Best Places in the South Now.So from ballet to Broadway, comedy acts to kids shows and educational programs to outdoor festivals, youre always in for an amazing experiencehere at the arts center.Responsibilities:Responsible for managing, developing and mentoring a staff of part time and full time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that Concessions Managers and Leaders has followed proper procedures for distribution and handling of cash.Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.Ability to oversee a large volume of inventory, order product, and manage high volume sales.Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the AGM and GM.Training new & current employees with regarding to property procedure & best practices.Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.Provide direction and oversight to Concessions Managers, Leads, Concession Workers, Baristas and Bartenders. Ensure that all State / Federal, OVG and DPC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to AGM and GM immediately.Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.Ensure event staff is aware of work place expectations; provide on-going assistance, training and mentoring to event staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.Qualifications:
MA or MS; BA or BS with business-related major; accounting minor or credits preferred; equivalent job experience can be substituted for educational requirementsMinimum of 5-7 years experience in the food & beverage industryMust have various experience levels in volume feeding, ala carte, fine dining, catering and purchasing storage and handlingAbility to communicate effectively to all levels of staffDemonstrated and verifiable track record of meeting projected costsProfessional appearance and presentation requiredKnowledge of and skill in using computer software, including MS Word/Excel/OutlookMaintains a current Food Handlers card and alcohol service permit if required by state or local governmentWorking knowledge of employee scheduling in a hospitality environmentMust possess excellent organizational and communication skillsWell skilled in all technical and sanitary aspects of food preparation and presentationTechnical Proficiency and experience demonstrating verifiable knowledge of food preparation methods
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environmentAbility to cost out menus and create new menu items when neededAbility to work well in a team-oriented, fast-paced, event-driven environmentAbility to be detail-oriented, multi-task and effectively prioritize in a continuously changing environmentAbility to work a flexible schedule; able and willing to work nights, weekends and long hoursPossess valid food handling certificate if required by state and federal regulationsStrengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position Summary:The
Director of Concessions
is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The
Director of Concessions
must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Dr Phillips Center for Performing Arts Concessions Dept.The
Director of Concessions
will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The DOC will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.This role will pay a yearly salary of $70,000 to $80,000.Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).This position will remain open until October 1, 2024About the Venue:We believe a performing arts center should be more than a beautifully designed building. We believe in creating experiences that educate as much as entertain. And we believe in inspiring creativity with programming our entire community can enjoy.We believe in making the arts accessible to people from all walks of lifeall over the world. And we invite you to join us on this journey.To support our vision, Arts For Every Life, Dr. Phillips Center for the Performing Arts has become a hub for the best international, national, and local artists, for community outreach and for arts education.Our two-block downtown Orlando destination includes:Walt Disney TheaterSteinmetz HallAlexis & Jim Pugh TheaterDeVos Family RoomOther stunning spaces, perfect for private eventsSeneff Arts PlazaOur Advent Health School of the ArtsJudson's RestaurantSince opening the arts center in 2014, weve even been named one of
Travel + Leisure
magazines 25 New Tourist Attractions Worth Adding to Your Bucket List and one of
Southern Living
magazines 50 Best Places in the South Now.So from ballet to Broadway, comedy acts to kids shows and educational programs to outdoor festivals, youre always in for an amazing experiencehere at the arts center.Responsibilities:Responsible for managing, developing and mentoring a staff of part time and full time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that Concessions Managers and Leaders has followed proper procedures for distribution and handling of cash.Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.Ability to oversee a large volume of inventory, order product, and manage high volume sales.Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the AGM and GM.Training new & current employees with regarding to property procedure & best practices.Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.Provide direction and oversight to Concessions Managers, Leads, Concession Workers, Baristas and Bartenders. Ensure that all State / Federal, OVG and DPC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to AGM and GM immediately.Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications and training.Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.Ensure event staff is aware of work place expectations; provide on-going assistance, training and mentoring to event staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.Qualifications:
MA or MS; BA or BS with business-related major; accounting minor or credits preferred; equivalent job experience can be substituted for educational requirementsMinimum of 5-7 years experience in the food & beverage industryMust have various experience levels in volume feeding, ala carte, fine dining, catering and purchasing storage and handlingAbility to communicate effectively to all levels of staffDemonstrated and verifiable track record of meeting projected costsProfessional appearance and presentation requiredKnowledge of and skill in using computer software, including MS Word/Excel/OutlookMaintains a current Food Handlers card and alcohol service permit if required by state or local governmentWorking knowledge of employee scheduling in a hospitality environmentMust possess excellent organizational and communication skillsWell skilled in all technical and sanitary aspects of food preparation and presentationTechnical Proficiency and experience demonstrating verifiable knowledge of food preparation methods
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environmentAbility to cost out menus and create new menu items when neededAbility to work well in a team-oriented, fast-paced, event-driven environmentAbility to be detail-oriented, multi-task and effectively prioritize in a continuously changing environmentAbility to work a flexible schedule; able and willing to work nights, weekends and long hoursPossess valid food handling certificate if required by state and federal regulationsStrengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.