Information Technology Help Desk

Responsibilities:? Manage and track inventory for new PCs, returned PCs, loaner PCs (including VIPloaners), and related equipment.? Prepare PCs for deployment, including installation, configuration, and setup for newhires or replacements, and follow up on user account activation with HR.? Conduct testing of new PC models for application compatibility and performance, andcreate new installation images.? Upgrade and replace PC parts, and handle shipping, tracking, and inventorymanagement of IT equipment.? Perform software and hardware troubleshooting, including peripheral devices, VDI,email systems, and PC applications.? Monitor VDI status and provide support for VDI-related issues, including software andhardware integration.? Perform manual malware scanning, ensure anti-virus software is operational, andtroubleshoot network issues.? Set up and configure peripheral devices, and manage data transfers and recovery fromfailed storage devices.? Update security systems on user PCs and escalate issues to the Information Securityteam as needed.? Provide support for VIPs and prioritize their requests, both locally and remotely,including emergency support.? Collaborate with Property Management, Audit, and Legal teams for PC disposal, datamanagement, and audit requirements.Qualifications:? Bachelor's degree in Computer Science, Information Technology, or a related field.? Proven experience in IT helpdesk support or a similar technical support role.? Proficiency in troubleshooting hardware and software issues.? Strong verbal and written communication skills to effectively interact with users andteams.? Bilingual in Korean and English preferred.