Conference Center Concierge

**About JLL**Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!The Concierge receptionist main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. This is position is based at the Truist Headquarters in Uptown Charlotte, North Carolina the heart of the financial district with office suites, private offices, and meeting rooms. The Concierge receptionist will guide members and users seamlessly through the coworking experience from initial interest through the day-to-day usage of the facility. This person is also responsible for the management of the reception desk, welcoming of guests, maintaining the kitchen, and assisting the Center Manager and Community Manager.JOB DUTIESCenter Management* Manage front desk, day users and visitors check-in and check-out of the space in line with agreed customer welcome process* Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails* Submit maintenance tickets for repairs to the facility and key equipment* Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed* Manage common spaces throughout the day* Assist with maintaining meeting room facilities available to clients* Assistance with AV setup as needed* Manage mail and package acceptance, incoming and outgoing* Attend to kitchen throughout the day, light clean up, coffee machine maintenance, and unloading of dishwasher* Managing and ordering kitchen and office supplies as needed* Create and distribute personalized client welcome packet* Manage key card activation and deactivation in line with key handling proceduresCustomer Service* Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement* Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges* Act as a host of the workplace while facilitating the interaction of the community* Be well known, easily recognized and well appreciated by the employees* Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members* Drives behavioural changes needed to support the working space (i.e. hoteling etiquette)* Review client experience and identify areas for improvement* Assist with client needs and inquiries, escalate issues to proper channels to ensure quick and timely resolution.* Foster a sense of inclusivity where fresh ideas are welcome* Perform additional duties as required by the Center Manager* Other reports, duties, meetings TBDSKILLS AND APTITUDES* Excellent interpersonal and communication skills* Takes initiative and anticipates needs of clients and members* Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs* Able to think quickly and efficiently when confronted with a client request* Motivated self-starter and creative problem-solver who is able to work with minimal supervision* Proactive, approachable and solution-focused* Professional demeaner and appearance* Flexible and adaptable* Punctual and consistent* Computer literacy, specifically MS Office applications and Internet* Commitment to company valuesEDUCATION AND EXPERIENCE* Bachelors degree or equivalent work experience* Customer service experience preferably coming from the hospitality industry with 2-3 years of experience* Displays a high-level of ethics, empathy and dependability**What you can expect from us**We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.We cant wait to see where your ambitions take you at JLL. Apply today!***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.