Klaviyo
Director of IT
Klaviyo, Boston, Massachusetts, us, 02298
Klaviyo is looking for a proven
Technology Leader
to lead the Systems and Searchbar Teams at Klaviyo. Reporting to the VP of Global Technology Solutions, this role will manage all aspects of corporate technology for Klaviyo globally. The Director of IT Operations will work closely with members of all departments to ensure that Klaviyo has best in class technology, world class infrastructure, and the right team to deliver on leadership vision.
How You'll Make a Difference:
Lead a team of technical experts in three continents and ensure around the clock delivery of services while standardizing processes wherever possible.
Develop, execute, and measure success with departmental OKRs that align with institutional as well as cross departmental goals.
Get in the trenches and design quality solutions that can be delivered on limited timelines through whiteboarding and collaboration with other team leaders.
Support incidents, identify root cause, and conduct retrospectives to help the team learn, grow and prevent future occurrences.
Fearlessly provide feedback to team members as well as organizational leaders to ensure best practices are always followed.
Collaborate to ensure high growth teams have and use the appropriate tools to help their process scale with enterprise tooling for ticketing, change management, standardized documentation, and institutional process.
Lead IT construction projects for new global offices and touchpoints as well as adapting the hybrid technology for remote work.
Be a thought leader with overall Leadership and help execute a roadmap that ensures delivery of top-notch, scalable, and secure solutions.
Operate a project management cycle and work management technologies and processes.
Closely follow the latest tech trends to mature best practices and support our growing business.
Run without hesitation on a complex IT budgeting, planning, procurement, and deployment process.
Who You Are:
7+ years of IT experience supporting SaaS or high growth organizations.
5+ years managing other IT leaders.
Comfortable working in a fast-paced, high growth environment.
Experience managing a very large fleet of technology that includes laptops, mobile devices, audio visual solutions, and network infrastructure.
Understands lifecycle management with macOS, Windows, Linux as well as applications such as Okta, Jamf, and Zoom.
Attentive to details on large-scale, high cost technology deployments.
Knowledge of security, privacy and compliance frameworks (e.g. ISO 27001, SOC 2, GDPR, SOX, CCPA, etc.).
Outstanding people manager who delegates appropriately and develops their team.
Excellent communication skills, both written and verbal. Lifetime learner and strong collaborator to get things done.
#LI-Hybrid
#LI-Dee
#J-18808-Ljbffr
Technology Leader
to lead the Systems and Searchbar Teams at Klaviyo. Reporting to the VP of Global Technology Solutions, this role will manage all aspects of corporate technology for Klaviyo globally. The Director of IT Operations will work closely with members of all departments to ensure that Klaviyo has best in class technology, world class infrastructure, and the right team to deliver on leadership vision.
How You'll Make a Difference:
Lead a team of technical experts in three continents and ensure around the clock delivery of services while standardizing processes wherever possible.
Develop, execute, and measure success with departmental OKRs that align with institutional as well as cross departmental goals.
Get in the trenches and design quality solutions that can be delivered on limited timelines through whiteboarding and collaboration with other team leaders.
Support incidents, identify root cause, and conduct retrospectives to help the team learn, grow and prevent future occurrences.
Fearlessly provide feedback to team members as well as organizational leaders to ensure best practices are always followed.
Collaborate to ensure high growth teams have and use the appropriate tools to help their process scale with enterprise tooling for ticketing, change management, standardized documentation, and institutional process.
Lead IT construction projects for new global offices and touchpoints as well as adapting the hybrid technology for remote work.
Be a thought leader with overall Leadership and help execute a roadmap that ensures delivery of top-notch, scalable, and secure solutions.
Operate a project management cycle and work management technologies and processes.
Closely follow the latest tech trends to mature best practices and support our growing business.
Run without hesitation on a complex IT budgeting, planning, procurement, and deployment process.
Who You Are:
7+ years of IT experience supporting SaaS or high growth organizations.
5+ years managing other IT leaders.
Comfortable working in a fast-paced, high growth environment.
Experience managing a very large fleet of technology that includes laptops, mobile devices, audio visual solutions, and network infrastructure.
Understands lifecycle management with macOS, Windows, Linux as well as applications such as Okta, Jamf, and Zoom.
Attentive to details on large-scale, high cost technology deployments.
Knowledge of security, privacy and compliance frameworks (e.g. ISO 27001, SOC 2, GDPR, SOX, CCPA, etc.).
Outstanding people manager who delegates appropriately and develops their team.
Excellent communication skills, both written and verbal. Lifetime learner and strong collaborator to get things done.
#LI-Hybrid
#LI-Dee
#J-18808-Ljbffr