Exadata, ExaCS, ExaCC - Principal Technical Support Engineer - for SSC

Exadata, ExaCS, ExaCC - Principal Technical Support Engineer - for SSC at Oracle in Boise, Idaho, United States Job Description Job Description Department Description Cloud and Exadata Database Support Organization Oracle Solution Support Center (SSC) is a specific unit within Oracle Support, focusing exclusively on facilitating the continual operational improvement of customers' Oracle environment, throughout the lifecycle of Oracle solution. The SSC team is made of a number of highly skilled and experienced Oracle support engineering team in charge of servicing designated set of ACS Customers. Service delivery is primarily remote and requires advanced knowledge of the full Oracle Database product stack, from an implementation and supportability standpoints. Job Description This position is for a Senior/ Principal Technical Support Engineer The team's main responsibility is to solve & resolve highly complex technical issues on Oracle Cloud and Exadata On-Prem platforms, spanning across database footprint including Exadata architecture, Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, GoldenGate, Replication, Security, Networking, Enterprise Manager etc. The candidate is required to work in partnership with team members including SSC Customers, ACS/SSC and GCS engineers and Managers, Account Managers, ACS Sales and product Development teams. Selected candidate should have hands on experience on UNIX, Linux and/or Solaris platforms. The candidate will be widely regarded as a domain authority (SME) and will need to demonstrate an ability to resolve complex problems across wide stack. Selected candidates should be able to work autonomously as well as within a group The Engineer will be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex and demanding, critical customer issues. RESPONSIBILITIES The main role of a Support engineer is to solve highly complex technical problems (Oracle Database & Cloud/Exadata) requiring high level of technical expertise + Works directly with customers + Participates in weekend rotation and shifts + Participates in initiatives that improve overall product and documentation quality + Participates in product/platform testing + Drives improvements in product quality + Serves as Situation Manager on highly critical Customer issues + Consults with Management in directing resolution of critical Customer situations + Co To view full details and how to apply, please login or create a Job Seeker account